Michael Huy The Nguyen
Fort Worth,TX
Summary
Detail-oriented and highly focused individual with a strong sense of responsibility for recording and maintaining accurate data and ensuring safety. Seeking a coordinating/manager position that provides opportunities to work efficiently in a fast-paced and competitive environment, while successfully completing objectives and effectively coordinating tasks and schedules with the team to ensure timely completion. Developed strong communication and organizational skills in a healthcare environment, excelling in patient interactions and information management. Demonstrates adaptability and efficiency in fast-paced settings and keen on transitioning into a new field. Aims to leverage these transferable skills to contribute effectively in a new role.
Overview
14
14
years of professional experience
Work History
Patient Access Specialist/Referral Specialist
Paragon/Elevance
10.2022 - 08.2024
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Improved overall department performance metrics through consistent adherence to established protocols and procedures.
- Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Provided ongoing training for new Referral Specialist staff members, ensuring consistent quality service delivery across the team.
- Acted as a liaison between referring physicians and specialists, establishing trust and rapport through professionalism.
- Obtained prior authorization for procedures.
Patient Access Specialist/Site Coordinator
AmerisourceBergen, Oncology Supply
11.2017 - 08.2022
- Provide advanced services to patients, providers and caregivers
- Delivered copay reimbursement and billing services while managing high-profile accounts
- Host sit in with clients
- Billing and Coding Support
- Benefits Verification
- Billing and Coding Support
- Coordination of benefits
- Claims assistance, tracking and submission
- ·Conducted sit-ins with new hires and mentored teams during annual reverification, maintaining top productivity
- Advance Alternate coverage research
- Establishes themselves as regional experts regarding payer trends and reports any reimbursement trends/delays to management team (e.g Billing denials, claim denials, pricing errors, payments, etc.)
- Works on problems of moderate scope where analysis of data requires a review of a variety of factors
- Exercises judgment within defined standard operating procedures to determine appropriate action
- Perform related duties as assigned, could include well defined services generally performed by other program representatives (e.g Benefit verifications, PAP determinations)
Student Shadow
Baylor Surgical Hospital and Custom Joint Care
06.2016 - 08.2016
- Shadowing and observing Dr. Bruce A Bollinger M.D., P.A Daily routine with his patients.
- Interacting with the surgeon discussing medical treatment and controversial topics
- Closely examined patients’ medical history, medication allergies, physical conditions and test results to determine the necessity of procedures and treatments
- Consistently obeying all established medical techniques and facilitating operating protocols while being onsite at the hospital and in the Operating Room
Volunteer
Plaza Medical Center Hospital
06.2014 - 06.2015
- Help bring the patients into the Emergency Room
- Clean up the room after the patient leaves
- Bring the patients warm blankets and water upon request
- Help answer the phone while the nurses are busy
Lab Assistant
University of Texas at Arlington
01.2015 - 03.2015
- Assisting Dr. Samarendra Mohanty and Dr. Young Tae Kim in their research on 'Optogenetics: laser-based targeted delivery of genes' by applying lab techniques to help prepare the opsin-encoding plasmid, DNA gel electrophoresis, and culturing cells.
Volunteer Coordinator
St. John The Apostle Church
05.2010 - 05.2010
- Help the church set up crosses outside to represent the children that were aborted
- Help organized first communion meeting for the church
- Help made food in the kitchen for the first communion group
- Help set up the church for mass
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Recruited and trained new volunteers on volunteer program goals and objectives.
Education
Bachelor of Science - Biology
University of Texas At Arlington
05.2017
High school diploma -
Eastern Hills High School
06.2012
Skills
- Bilingual (English and Vietnamese)
- Problem assessment
- Creative problem solving
- Leadership abilities
- Laboratory and research skills
- Analytical and empathetic skills
- Able to tolerate rigorous physical and mental demands
- Decision-making under pressure
- Excellent manners
- Quality assurance awareness
- Specialist referrals
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Experienced in Utilization of Salesforce, Nextgen, and CPR
Organizations
- Member of Student National Medical Association (SNMA)
- Member of Operation Smiles
- Internal Vice President for Vietnamese Student Organization (VSA)
Skillshighlights
- Bilingual (English and Vietnamese)
- Problem assessment
- Creative problem solving
- Leadership abilities
- Laboratory and research skills
- Analytical and empathetic skills
- Able to tolerate rigorous physical and mental demands
- Decision-making under pressure
- Excellent manners
- Quality assurance awareness
Timeline
Patient Access Specialist/Referral Specialist
Paragon/Elevance
10.2022 - 08.2024
Patient Access Specialist/Site Coordinator
AmerisourceBergen, Oncology Supply
11.2017 - 08.2022
Student Shadow
Baylor Surgical Hospital and Custom Joint Care
06.2016 - 08.2016
Lab Assistant
University of Texas at Arlington
01.2015 - 03.2015
Volunteer
Plaza Medical Center Hospital
06.2014 - 06.2015
Volunteer Coordinator
St. John The Apostle Church
05.2010 - 05.2010
Bachelor of Science - Biology
University of Texas At Arlington
High school diploma -
Eastern Hills High School
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