- Gym Workouts
- High-Intensity Interval Training
- Team Sports
KIEYAH LAWRENCE
Irving,TX
Summary
- Personable and resourceful with strong aptitude for technology and problem-solving. Possess foundational understanding of network systems and cybersecurity, coupled with hands-on experience in troubleshooting hardware and software issues. Committed to leveraging skills to enhance operational efficiency and security.
- Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
- Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
5
5
years of professional experience
Work History
Information Technology Specialist with Security Clearance
US Army Reserves
05.2024 - Current
- Company Overview: Concentration in Networking and Systems Administration
- Maintain and configure network hardware and implement cyber-security protocol to protect sensitive information
- Recognized for having exceptional problem-solving skills in high-stakes environments
- Currently pursuing advanced networking certifications to stay at the forefront of industry standards
- Concentration in Networking and Systems Administration
- Set up network profiles, security permissions and file sharing systems.
- Streamlined IT processes for increased efficiency through the development of automated solutions.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
VoIP Network Support Tech
Vivant Corporation
11.2024 - 02.2025
- Expedited issue resolution by conducting root cause analysis and implementing appropriate corrective measures to prevent reoccurrence of network problems.
- Reduced downtime and increased reliability through proactive maintenance of VoIP systems.
- Safeguarded business continuity through diligent backup management and disaster recovery planning specific to VoIP environments.
- Conducted comprehensive testing to validate the functionality and stability of new VoIP deployments before live implementation.
Electrician
W Industries
04.2023 - 03.2024
- Installed, wired, and maintained solar panel systems
- Performed electrical wiring for residential and commercial setups, adhering to industry standards and safety protocol
- Successfully contributed to multiple large-scale solar farm setups
Helpdesk Technician
Conduent Business Services
11.2022 - 03.2023
- Provided specialized support for Apple IOS products, addressing issues, and guiding users through troubleshooting steps
- Achieved high customer satisfaction scores
Helpdesk Technician
Alorica
01.2020 - 10.2022
- Provided remote support to customers for the troubleshooting of technical Issues relating to computer software and hardware
- Documented support interactions to streamline future Interactions
- Exceeded performance metrics for first-call resolution rates
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT10-2026
High School Diploma - Science
Saint Mary's Academy
07.2018
Skills
- Network Administration
- IT Support
- Technical Troubleshooting
- Customer Service
- Electrical Installation and Maintenance
- Technical Documentation
- System Testing
Interests
Timeline
VoIP Network Support Tech
Vivant Corporation
11.2024 - 02.2025
Information Technology Specialist with Security Clearance
US Army Reserves
05.2024 - Current
Electrician
W Industries
04.2023 - 03.2024
Helpdesk Technician
Conduent Business Services
11.2022 - 03.2023
Helpdesk Technician
Alorica
01.2020 - 10.2022
High School Diploma - Science
Saint Mary's Academy
Bachelor of Science - Information Technology
Western Governors University
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