Kiilanda Hicks
Sacramento,CA
Summary
Determined Business Owner with commitment to excellence and more than 10 years of experience. Possess skills of highly effective communication, team building, client focus, high level attention to detail, while providing top notch service and deliverables to clients.
Overview
12
12
years of professional experience
Work History
CEO
Geekskwaad Productions
08.2012 - Current
- Ensured accurate session documentation by diligently tracking all relevant information, such as takes, settings, and equipment used.
- Coached musicians on creating clean, balanced audio to work with.
- Collaborated with artists, producers and engineers to create audio recordings.
- Enhanced audio quality by utilizing advanced mixing and mastering techniques.
- Mixed and edited audio for live and recording events.
- Achieved consistent client satisfaction by effectively communicating expectations and project progress updates.
- Separated instruments, vocals, and peripheral sounds and mixed during post-production stage.
- Developed customized signal chains for various projects, tailoring the sound to specific needs.
- Troubleshot technical issues and maintained recording equipment for optimal performance.
- Transformed video and audio recordings into digital formats for editing and archiving.
- Maintained strong relationships with clients through clear communication, attentive listening, and genuine enthusiasm for their projects.
- Recorded on site during live shows to obtain tracks to edit.
- Collaborated with artists to achieve their desired sound and creative vision.
- Contributed to a positive working environment through strong interpersonal skills and collaboration with team members.
- Streamlined recording processes for improved efficiency and faster project completion.
- Implemented time-saving workflow improvements that increased overall productivity within the studio environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Delivery Ambassador
Restoration Hardware
07.2021 - 02.2024
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sought ways to improve processes and services provided.
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Arts - Sound Engineering
Ex'pression College For Digital Arts
Emeryville, CAMBA - Music Business
Southern New Hampshire University
Hooksett, NH09.2019
High School Diploma -
Manteca High School
06.2006
Skills
- Business Management
- Employee Motivation and Performance
- Effective Communicator and Public Speaker
- Articulate Communication
- MIssion and Vision
- Operational leadership
Timeline
Delivery Ambassador
Restoration Hardware
07.2021 - 02.2024
CEO
Geekskwaad Productions
08.2012 - Current
Bachelor of Arts - Sound Engineering
Ex'pression College For Digital Arts
MBA - Music Business
Southern New Hampshire University
High School Diploma -
Manteca High School
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