Kiilani Kealalio-Puli
Sunnyvale,CA
Summary
Self-motivated, detail-oriented Manager successfully implemented strategic approaches to drive profitability, organization, and safety. Recognized for performance excellence in operations and customer care. Successful at motivating, training, and developing team members to drive profitability in a highly competitive environment.
Overview
14
14
years of professional experience
Work History
Courtroom Deputy
UNITED STATES DISTRICT COURT – NORTHERN DISTRICT OF CALIFORNIA
Oakland, CA
12.2022 - Current
- Comply with Federal and Local Rules, Court Policies and Procedures
- Manages judges’ calendars and court proceedings and informs the judge and staff of case progress
- Scheduling hearings, trials, and conferences while coordinating the presence of parties, attorneys, and other court-related agencies
- Attends court, manages the orderly flow of proceedings, and creates documents to record the results of courtroom proceedings
- Docket court orders and monitor the filing of documents to ensure timely filing by parties
- Responding to inquiries from attorneys, self-represented litigants, agencies, and the public.
Case System Administrator
UNITED STATES DISTRICT COURT – NORTHERN DISTRICT OF CALIFORNIA
Oakland, CA
04.2022 - 12.2022
- Comply with Federal and Local Rules, Court Policies and Procedures
- Manage, keep, and review case records
- Performs quality control of filed documents to ensure conformity
- Provides customer service and information to the public, bar, and the court
- Performs cashiering, mail filing, and other duties supporting daily office functions.
GENERAL MANAGER
HAWAIIAN AIRLINES, INC
Oakland, CA
05.2018 - 03.2022
- Comply with company policies and government regulations to prevent and detect rule violations and protect organizations from fines and lawsuits
- Manages, plans, coordinates, directs, and facilitates all aspects of daily station operations, including ramp and ticket counters, to assure timely, customer-focused service that complies with all applicable state, federal, and company regulations, policies, and procedures
- Monitors the arrival and departure of aircraft for any disruptions or unusual occurrences; manages any incidents/disruptions/delays such that customers are handled in a responsive, safe, and appropriate manner and that federal, state, and company procedures are met promptly and accurately
- Manages the administrative aspects of the station; assures that budgets, variance reports, timekeeping/vacation records, reporting of sales, ticketing, operations, and other station reporting requirements are completed and submitted promptly and accurately
- Reconciliations of daily cash and card transactions.
OPERATIONS MANAGER
HAWAIIAN AIRLINES, INC
San Jose, CA
11.2015 - 05.2018
- Comply with company policies and government regulations to prevent and detect rule violations and protect organizations from fines and lawsuits
- Manages, plans, coordinates, directs, and facilitates all aspects of daily station operations, including ramp and ticket counters, to assure timely, customer-focused service that complies with all applicable state, federal, and company regulations, policies, and procedures
- Monitors the arrival and departure of aircraft for any disruptions or unusual occurrences; manages any incidents/disruptions/delays such that customers are handled in a responsive, safe, and appropriate manner and that federal, state, and company procedures are met promptly and accurately
- Manages the administrative aspects of the station; assures that budgets, variance reports, timekeeping/vacation records, reporting of sales, ticketing, operations, and other station reporting requirements are completed and submitted promptly and accurately
- Reconciliations of daily cash and card transactions.
CUSTOMER SERVICE REPRESENTATIVE
HAWAIIAN AIRLINES, INC
San Jose, CA
08.2010 - 11.2015
- Comply with company policies and government regulations to prevent and detect rule violations and protect organizations from fines and lawsuits
- Manages, plans, coordinates, directs, and facilitates all aspects of daily station operations, including ramp and ticket counters, to assure timely, customer-focused service that complies with all applicable state, federal, and company regulations, policies, and procedures
- Monitors the arrival and departure of aircraft for any disruptions or unusual occurrences; manages any incidents/disruptions/delays such that customers are handled in a responsive, safe, and appropriate manner and that federal, state, and company procedures are met promptly and accurately
- Manages the administrative aspects of the station; assures that budgets, variance reports, timekeeping/vacation records, reporting of sales, ticketing, operations, and other station reporting requirements are completed and submitted promptly and accurately
- Reconciliations of daily cash and card transactions.
Education
Bachelor of Science: Business Administration Magnum Cum Laude -
American InterContinental University
Associate of Science: Liberal Arts -
The University of Hawaii, Kaua'i Community College
Skills
- Cross-functional team & project management
- Troubleshooting expertise
- Schedule and Change Management
- Excellent verbal and written communication skills
- Proven organizational and time management
- Employee scheduling
- Extensive experience working with various computer-based systems
- Focused on Customer Satisfaction
Timeline
Courtroom Deputy
UNITED STATES DISTRICT COURT – NORTHERN DISTRICT OF CALIFORNIA
12.2022 - Current
Case System Administrator
UNITED STATES DISTRICT COURT – NORTHERN DISTRICT OF CALIFORNIA
04.2022 - 12.2022
GENERAL MANAGER
HAWAIIAN AIRLINES, INC
05.2018 - 03.2022
OPERATIONS MANAGER
HAWAIIAN AIRLINES, INC
11.2015 - 05.2018
CUSTOMER SERVICE REPRESENTATIVE
HAWAIIAN AIRLINES, INC
08.2010 - 11.2015
Bachelor of Science: Business Administration Magnum Cum Laude -
American InterContinental University
Associate of Science: Liberal Arts -
The University of Hawaii, Kaua'i Community College
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