Kijera Dyer

Killeen

Summary

Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.

Overview

years of professional experience

Work History

Medical Aide

Accent Care

01.2018 - Current

Assisted patients with daily living activities to enhance comfort and well-being.
Monitored and recorded vital signs, promptly reporting changes to healthcare professionals for early intervention.
Maintained accurate patient records and ensured strict confidentiality in compliance with HIPAA regulations.
Supported nursing staff in implementing care plans and assisted with diagnostic procedures.
Promoted patient safety through adherence to infection control protocols and proper use of medical equipment.
Facilitated clear communication between patients and medical staff regarding treatment plans and wellness practices.

CEC Assist Supervisor

Marriott Hotel

01.2021 - 01.2025

Directed daily activities and supervised a diverse team to ensure high-quality service standards.
Trained and mentored team members, fostering a collaborative work environment and improving team productivity.
Resolved complex customer concerns promptly, maintaining high levels of satisfaction and loyalty.
Managed inventory levels and negotiated with vendors to secure cost-effective contracts.
Oversaw compliance with health and safety regulations to maintain a secure environment for staff and visitors.
Supervised daily operations to ensure exceptional guest experiences and service quality.
Implemented process improvements that enhanced efficiency in service delivery.
Resolved guest complaints promptly, ensuring satisfaction and loyalty.
Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
Increased customer retention rates by implementing customer feedback into actionable improvements.

Education

Associate of Science - General Studies

Central Texas College

Killeen, TX

09-2026

Skills

Leadership: Team collaboration, conflict resolution, workflow optimization, and performance management
Administrative: Medical office management, appointment scheduling, and treatment plan implementation
Tools: Electronic health records (EHR) systems and medical billing software
Crisis intervention and emergency response
Exceptional interpersonal communication and relationship building
Adaptable and reliable in high-pressure medical environments
Customer service
Active listening
Critical thinking
Data entry
Goal oriented
Strategic planning
Complex Problem-solving
Decision-making
Process improvement
Process monitoring and improvement
Relationship building
Policy enforcement
Conflict resolution
Business administration
[Software] experience
Negotiation
Verbal and written communication
Safety protocols
Task delegation
Policy and procedure development
Time management

Multitasking
Multitasking Abilities
Problem-solving
Teamwork and collaboration
Computer skills
Adaptability and flexibility
Organizational skills
Problem resolution
Customer relations
MS office
Professionalism
Interpersonal skills
Adaptability
Reliability
Team collaboration
Time management abilities
Problem-solving aptitude
Professional demeanor
Continuous improvement
Analytical skills
Teamwork
Positive attitude
Team leadership
Professional and courteous
Work Planning and Prioritization
Scheduling and coordinating
Attention to detail

Timeline