Kijwon Tyler
Baltimore,MD
Summary
Hardworking team player knowledgeable about dining operations and customer service. Always willing to go above and beyond to serve guests quickly and exceed expectations.
Service-focused food service worker dependable in working shifts and helping others. Skilled in setup, cleaning and breakdown of different spaces. Good with support tasks and direct customer work. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Restaurant Host
Texas Roadhouse Restaurant
Nottingham, MD
08.2023 - 02.2024
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of customers of wait times.
- Assisted in increasing table turnover rate by promptly clearing and resetting tables after guest departure.
- Ensured a welcoming atmosphere by maintaining a clean, well-organized, and inviting reception area.
- Supported team morale by fostering positive relationships with coworkers through reliable communication and teamwork efforts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Handled high-pressure situations with grace, maintaining a calm demeanor and professional attitude during peak hours and unexpected challenges.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Team Member
Burger King
Towson, MD
07.2022 - 08.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
Education
High School Diploma -
Overlea High School & Academy Of Finance
Baltimore, MD06-2025
Skills
- Strong multitasking
- Greeting guests
- Patience under pressure
- Seating arrangements
- Efficient Coordination
- Integrity and Honesty
- Exceptional communication
- Food safety awareness
- Guest Relations
- Money Handling
- Team Collaboration
- Complaint Handling
- Payment Processing
Timeline
Restaurant Host
Texas Roadhouse Restaurant
08.2023 - 02.2024
Team Member
Burger King
07.2022 - 08.2023
High School Diploma -
Overlea High School & Academy Of Finance