Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kika Ramsay-Muhammad

Clarkston,GA

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

19
19
years of professional experience

Work History

Office Manager

KIA Clean
03.2020 - Current
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Oversee all business and management operations, including budgeting, vendor relations and invoices, scheduling and ensuring quality service standards.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Editor

Freelance Editing
01.2005 - Current
  • Contributed original articles on various topics, showcasing versatility as a writer and editor.
  • Increased reader retention through engaging headlines and compelling story leads.
  • Managed multiple projects simultaneously, ensuring timely delivery of high-quality editorial work.
  • Provided assessment of structure, grammar, punctuation, and consistency.
  • Enhanced publication quality by diligently proofreading and editing articles for grammar, spelling, and consistency.
  • Prepared, rewrote, and edited pieces to improve readability and impact.

Education

Bachelor of Arts - English with a concentration in Rhetoric and Composition

Georgia State University
Atlanta, GA
12.2023

Associate of Arts - English

Georgia State University at Clarkston
Clarkston, GA
12.2022

Skills

  • Editing; proficient in grammar, proofreading and revising documents
  • Strong Communication skills, both written and verbal
  • Drafting
  • Data Entry
  • Office Administration
  • Paperwork Processing
  • Data Collection
  • Appointment Scheduling
  • Proficient in Microsoft office (Word, Excel, Powerpoint, Outlook, etc)

Timeline

Office Manager

KIA Clean
03.2020 - Current

Editor

Freelance Editing
01.2005 - Current

Bachelor of Arts - English with a concentration in Rhetoric and Composition

Georgia State University

Associate of Arts - English

Georgia State University at Clarkston

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Kika Ramsay-Muhammad