Kikeh Wah
Washington DC,United States
Summary
Contract/Records Manager who leads visible records management field support services contract with USCIS' Investor Visa Program. Ensures contractors' performance meets rated obligations and standards.
The EB-5 Immigrant Investor Program provides a method for eligible Immigrant Investors to become lawful permanent residents. The standard capital investment for an EB5 Investor is $1 million.
Collaborative leader dedicated to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Contract Project Manager
Sciolex
06.2021 - Current
- Contract project manager of visible Records Management support services contract with USCIS' Investor Visa Program
- Led contracting staff that produced results that met or exceeded contract standards and resulted in the first successful recompete of field offices support services contract (FOSS) in the 25 years since its inception.
- Coordinates material procurement and required services for projects within budget requirements.
- Manages multiple concurrent projects effectively by prioritizing tasks based on urgency, impact, and available resources.
- Develops detailed project plans outlining objectives, timelines, budgets, risks, and stakeholders'' involvement using robust PM software platforms like MS Project or Smartsheet.
- Monitors account performance metrics, identifying areas requiring improvement or optimization.
- Works with USCIS’ Immigrant Investor Program to derive QA programs, reports and corrective actions for standard contract inspections
- Delivers projects on time and within budget by diligently tracking milestones, managing scope changes, and addressing potential delays promptly.
- Ensures regulatory compliance for all projects by rigorously adhering to industry standards and maintaining up-to-date knowledge of relevant laws or regulations affecting the business sector.
- Develops detailed project plans outlining objectives, timelines, budgets, risks, and stakeholders'' involvement using robust PM software platforms like MS Project or Smartsheet.
- Created tracking and performance indicators to improve audit processes which reduced “files missed in audits” from 32,000 to less than 100 over several quarterly audit iterations in 1 year
- Created systems and process improvements that led to the reconciliation of 5+ years of backlogged and missing files in 7 months
- Key contributor to the definition, development, and testing of front and back-end User Interface and System functionalities.
Operations Manager (200 Hours)
Tahzoo
02.2019 - 07.2019
- Wrote project briefs that clearly defined the scope of the project, including objectives, key stakeholders, project phases, timelines, budget, deliverables, etc for proprietary UX/UI initiatives
- Supported the Senior Marketing Vice President on the implementation of global UX/UI projects and management of local projects using strong interpersonal skills (e.g., relationship management, facilitation)
- Analyzed data trends, gathered data, and created reports via Excel to develop, support, and forecast project and business decisions
- Client list included Deloitte, Boston Consulting Group, Starbucks, T-Mobile, Jaguar Land Rover, Nationwide, Hewlett Packard, Transamerica, and American Express.
Contract Manager (1800 Hours)
Life Stride, Inc
08.2011 - 08.2018
- Managed implementation and execution of key performance tasks for a government contract that provided housing for chronically homeless individuals
- Negotiated and managed third-party contracts related to project deliverables.
- Developed and initiated projects, managed costs, and monitored performance.
- Performed database administration including monitoring and management for designing business processes and decision-making
- Point of contact for hiring, and training for all employees under this contract
- Point of contact for data collection, storage, audit, and secure electronic patient data – including medical records and billing.
- Facilitated workshops to collect project requirements and user feedback.
Senior Claims Adjuster (800 Hours)
State Farm
04.2007 - 10.2010
- Independently resolved an estimated $300 M in claims presented to State Farm by issuing appropriate payment and or denial based on applicable policy language.
- Investigated and processed homeowner insurance claims for policyholders.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Coordinated with underwriters to review policy coverage details and ensure accurate claim assessments, reducing discrepancies in the adjudication process.
- Minimized company exposure to financial risk by diligently identifying fraudulent claims and coordinating with legal teams for resolution.
- Investigated properties to determine the extent of damage and estimate repair costs.
- Consulted police and hospital records when needed.
Education
MBA -
University of Washington
01.2010
BS -
Hampton University
01.2005
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Operations Monitoring
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Workflow Optimization
- Quality Assurance Controls
Timeline
Contract Project Manager
Sciolex
06.2021 - Current
Operations Manager (200 Hours)
Tahzoo
02.2019 - 07.2019
Contract Manager (1800 Hours)
Life Stride, Inc
08.2011 - 08.2018
Senior Claims Adjuster (800 Hours)
State Farm
04.2007 - 10.2010
MBA -
University of Washington
BS -
Hampton University
Clearance
Public Trust Clearance, 06/01/22
Military Service
US Army Reserves, 08/01/98, 07/01/06, Ammunitions Technician, Airborne Certified (Missions out of Airplanes), Air Assault Certified (Missions out of Helicopters)
Clearance
Public Trust Clearance, 06/01/22
Military Service
US Army Reserves, 08/01/98, 07/01/06, Ammunitions Technician, Airborne Certified (Missions out of Airplanes), Air Assault Certified (Missions out of Helicopters)
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