KIKEKE ANN WILLIAMS
Dallas,TX
Summary
Highly-qualified Housekeeping Supervisor offering 7 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Innovative Supervisor with proven record of success in managing large teams of personnel. Promotes high standards of cleanliness and safety. Highly organized and attentive to detail with strong organizational and time management skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Supervisor
GardaWorld Federal Services
02.2022 - Current
- Analyze and have investigated 417 incidents alongside functional management and security supervisors.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Collaborated with management to develop security policies and procedures.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Supervised team of 7 security personnel during shift.
- Evaluated security systems and procedures to identify areas for improvement.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
Security Supervisor
Allied Universal Security Services
05.2020 - 02.2022
- Supervised team of 12 security officers during shift
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Established and maintained working relationships with local law enforcement officers.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Cultivated relationships with external security vendors to make additional security resources available if necessary.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Kept team compliant with security protocols and appearance standards.
EVS Supervisor
UT Southwestern Clements University Hospital
10.2013 - 06.2020
- Increased cleanliness of work storage area and equipment used by 90%; performed other similar duties requiring comparable skill and responsibility as assigned.
- Increases departmental cleanliness standards by 93% through inspection process throughout all assigned areas of responsibility by observing and correcting any work related deficiencies.
- Developed and ensured strong adherence to Environmental Services departmental budget and provided explanations for budget variances, including overtime.
Supervised environmental services in accordance with hospital policy/procedure, infection control guidelines and requirement of accreditation and regulatory agencies. - Greeted, directed and encouraged visitors with professional friendly and polite customer service.
- Carried out on all scheduled floor care procedures which included: mopping, refinishing, burnishing, and carpet extractions.
- Coordinate activities of EVS staff to ensure efficient and cost-effective utilization of staff, materials, and equipment.
Participate monthly in Nursing Collaborative Practice Committee and Charge Nurse Council to improve collaboration of EVS and Nursing. - Supervised Patient Care and Laundry areas of sanitation, infection control and following OSHA guidelines exceeding patient expectations.
Resolved customer complaints and service-related problems in assigned patient care areas. - Cleaned medical facility using ServiceMaster cleaning products and properly handle chemicals according to OSHA standards while utilizing infection control policies.
Followed pertinent policy & procedure to ensure compliance to infection control and sanitation standards.
Education
High School Diploma -
East Allegheny High School
North Versailles, PA06.1999
Skills
- Supervisory Experience
- Infection Control
- Communication Skills
- Outlook
- Interpersonal Skills
- Manufacturing Sanitation
- Compliance
- MS Office
- Customer Service
- OSHA Standards
- Microsoft Excel
- Clinic
Certification
- Licensed Level 2 Security Officer 2015-Present
- Certified in First Aid CPR 2020-Present
- Certified In Radiation Safety
Languages
English
Sign Language
Full Professional
Timeline
Security Supervisor
GardaWorld Federal Services
02.2022 - Current
Security Supervisor
Allied Universal Security Services
05.2020 - 02.2022
EVS Supervisor
UT Southwestern Clements University Hospital
10.2013 - 06.2020
High School Diploma -
East Allegheny High School
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