Kila Jackson
Jacksonville,United States of America
Overview
15
15
years of professional experience
Work History
Substitute Teacher, K-12
Ess
Jacksonville, FL
10.2024 - Current
- Modified instructional materials as needed for special education students.
- Implemented conflict resolution strategies to manage student disputes.
- Implemented classroom rules to maintain order and discipline.
- Instructed small groups or individual students who need extra help or attention.
- Fostered a positive learning environment that promoted mutual respect.
Eyewear Consultant
MyEyeDr.
Jacksonville, United States of America
11.2020 - 12.2021
- Analyzing prescriptions and making recommendations to provide the highest quality vision care patients
- Fitting, measuring, and adjusting eyeglasses for the patients best vision, fit, and style
- Strive to exceed patients’ needs and expectations, and problem solve any difficulty a patient may experience regarding their vision care needs
Optician
Complete Family Eye Care
Saint Johns, FL
08.2019 - 11.2020
- Assist clients in selecting frames
- Perform administrative duties submitting patient insurance information, and performing simple bookkeeping
- Recommend specific lenses, lens coatings, and frames to suit client needs
- Sell goods such as contact lenses, spectacles, sunglasses, and other goods related to eyes in general
- Instruct clients in how to wear and care for eyeglasses
- Determine clients' current lens prescriptions, when necessary, using lensometers or lens analyzers and clients' eyeglasses
Assistant Manager/ Contact Lens Manager
Americas Best Contacts and Eyeglasses
Jacksonville, FL
02.2019 - 05.2019
- Helping patients Insert and remove contact lenses when needed
- Assisting doctors when in finding the correct prescription for patients
- Overseeing the optical technicians in their everyday duties as well as stepping in to help when needed
- Organizing and keeping reports and sales paperwork up to date
Sales Manager
My Eyelab
Jacksonville, FL
04.2018 - 01.2019
- Meet and beat individual daily, weekly and monthly revenue goals
- Take part and facilitate the training, coaching, and development of retail associates while utilizing the Stanton Optical Sales Process
- Company standards and execution of Stanton Optical training programs
- Follow up with customers, resolve customer issues and increase customer satisfaction
- Model customer service and promote sales whenever interacting with customers and associates
- Increase average tickets and decrease discounting
- Communicate and execute Stanton Optical standards and directives to staff
- Assume responsibility for other duties as developed
Sales Supervisor
Beall's Outlet
Jacksonville, FL
10.2016 - 04.2017
- Consistently met or exceeded individual sales goals
- Manage and train new hires with a focus in improving productivity and increasing sales
- Opening and Closing procedures for the store, in order to satisfy the needs of the company and customer
- Insure that employees have all the tools and knowledge to meet the needs of the business daily
- Cash handling experience and making sure the registers are balanced each night and ready for next day business
- Balancing the days business and taking the money to the bank for the daily deposit
Member Service Representative
Service Credit Union
Ramstein , Germany
03.2010 - 10.2012
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Researched customer inquires regarding their accounts using internal banking systems.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Educated customers about different types of banking services available at the branch.
- Provided assistance to other tellers during peak business hours as needed.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
- Resolved problems or discrepancies concerning customers' accounts.
- Transmitted orders to supply cash to meet daily needs.
Education
Psychology
University of Phoenix
Tempe, AZSkills
- Understanding of Banking Operations
- Experience with Banking Systems
- Customer Service Leadership
- Staff Supervision
- Performance Tracking
- Event Coordination
- Collaborative Learning Techniques
Timeline
Substitute Teacher, K-12
Ess
10.2024 - Current
Eyewear Consultant
MyEyeDr.
11.2020 - 12.2021
Optician
Complete Family Eye Care
08.2019 - 11.2020
Assistant Manager/ Contact Lens Manager
Americas Best Contacts and Eyeglasses
02.2019 - 05.2019
Sales Manager
My Eyelab
04.2018 - 01.2019
Sales Supervisor
Beall's Outlet
10.2016 - 04.2017
Member Service Representative
Service Credit Union
03.2010 - 10.2012
Psychology
University of Phoenix
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