Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kilah Curtis

Summerville,SC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Cigna
03.2024 - 08.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Patient Care Technician

Trident Medical Center
08.2022 - 01.2024
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.

Patient Care Technician

Medical University Of South Carolina
07.2021 - 08.2022
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.

Education

High School Diploma -

R. B. Stall High School
North Charleston, SC
06-2019

Skills

  • Medical Knowledge
  • Physical Stamina
  • Empathy and Compassion
  • Organization and Time management
  • Improving access to care for patients

Timeline

Customer Service Representative

Cigna
03.2024 - 08.2025

Patient Care Technician

Trident Medical Center
08.2022 - 01.2024

Patient Care Technician

Medical University Of South Carolina
07.2021 - 08.2022

High School Diploma -

R. B. Stall High School

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