Vermondo Williams
Oklahoma City ,OK
Summary
Customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.
Overview
23
23
years of professional experience
Work History
Customer Service Agent
Live Ops
02.2022 - 12.2024
- Customer service agent for Teladoc helping patients schedule appoints, questions and complaints
- Patient Ambassador for AbbVie supporting patients on AbbVie medications
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Remote Customer Service and Data Entry Agent
ROI, Texas Rent Relief Program
06.2021 - 01.2022
- Managed multiple tasks simultaneously without compromising on quality or accuracy of work produced.
- Displayed exceptional customer service and communication skills.
- Facilitated remote assistance through chat support or email correspondence when appropriate, offering alternative service channels for customers'' convenience.
Sterile Processing Technician
IU Health University
05.2019 - 07.2020
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
Operating Room Supply Technician
OU Medical Center
04.2012 - 04.2018
- Prepare surgical cases for operating procedure
Emergency Medical Technician/Safety Officer
Epworth Villa
07.2011 - 04.2012
Direct Care Staff
Options Treatment
02.2009 - 01.2010
- Direct Care Staff working with at risk children, Indianapolis, IN
Emergency Medical Technician
Care Ambulance
01.2006 - 10.2009
Emergency Medical Technician, Supervisor/Assistant Director
Paramed Emergency Medical Service
02.2002 - 05.2005
- Position – Assistant director/Supervisor/ EMT (Emergency Medical Technician)
- Supervised a crew of30 employees
- In charge of daily operations of emergency and non-emergency crews
- Worked on Ambulance as EMT
Education
Emergency Medical Technician -
Medix School
Atlanta, GAMaster of Arts - New Media Journalism
FULL SAIL UNIVERSITY
10-2014
Skills
- Medical Knowledge
- Medical Terminology
- Microsoft Word
- Home Internet Speed600 Mbps
- 30 WPM
- Problem Solver
- Public Relations
- Data Entry
- Customer Service
- Own Equipment
- Research Skills
- Customer service-focused
Timeline
Customer Service Agent
Live Ops
02.2022 - 12.2024
Remote Customer Service and Data Entry Agent
ROI, Texas Rent Relief Program
06.2021 - 01.2022
Sterile Processing Technician
IU Health University
05.2019 - 07.2020
Operating Room Supply Technician
OU Medical Center
04.2012 - 04.2018
Emergency Medical Technician/Safety Officer
Epworth Villa
07.2011 - 04.2012
Direct Care Staff
Options Treatment
02.2009 - 01.2010
Emergency Medical Technician
Care Ambulance
01.2006 - 10.2009
Emergency Medical Technician, Supervisor/Assistant Director
Paramed Emergency Medical Service
02.2002 - 05.2005
Emergency Medical Technician -
Medix School
Master of Arts - New Media Journalism
FULL SAIL UNIVERSITY
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