Kilah Nixon
Atlanta,Georgia
Summary
Diversely skilled Technical Engineer with 4 years of experience contributing to seamless operations and optimal workflow of businesses. Motivated to improve functionality by strategically implementing cost-effective technical enhancements. Committed to staying up-to-date with latest engineering tools and techniques, and dedicated to leveraging emerging technologies to streamline product development and enhance overall business operations.
Overview
3
3
years of professional experience
Work History
Platform Technical Engineer
Anywhere365, LLC
04.2022 - 07.2024
- Designed custom solutions tailored to client-specific requirements, exceeding expectations with creative problem-solving techniques.
- Contributed to post-mortem analyses after critical incidents, helping identify root causes and implement preventative measures.
- Implemented quality control measures to ensure the highest level of product integrity and reliability.
- Improved system performance by troubleshooting and resolving complex technical issues.
- Identified and corrected system faults to minimize operational system downtime.
- Trained junior engineers, providing mentorship and guidance to foster their professional growth and development.
- Established strong working relationships with stakeholders through effective communication and collaboration on shared goals.
- Collaborated with cross-functional teams to develop innovative solutions for challenging engineering problems.
IT Project Manager
Anywhere365, LLC
04.2022 - 09.2023
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
- Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
- Oversaw quality assurance testing processes, ensuring that all software met organizational standards before deployment.
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Service Desk Analyst
Tucker Door & Trim
10.2021 - 03.2022
- Assist Operations Manager with strategy and project management; serve as initial contact for technical assistance; triage and resolve IT-related issues; collaborate with Sourcing/Distribution centers; develop tracking procedures; conduct remote troubleshooting; enforce IT security policies.
- Engaged in user support interactions via telephone, chat and email platforms.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
- Developed strong working relationships with vendors to expedite issue resolution and maintain optimal system performance.
- Generated reports to track performance and analyze trends.
- Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
Education
BA - Communications
University of West Georgia
05.2019
Skills
- SaaS Platforms
- Anywhere 365
- Software configuration
- Salesforce CRM Software
- Java Script
- DevOps
- Python
- Microsoft Azure & Dynamics
- Comprehensive knowledge of VOIP, SIP Protocols, Session Border Controls, TCP/IP, SQL databases
- Understanding of VPNs, and SaaS solutions
- WAN/LAN/ IP Networking
Accomplishments
- Anywhere365 Magician and Brilliant Brain Support Engineer
Skills Highlights
- Communication skills
- Customer Service
- Business to business (B2B)
- Performance optimization
- Service solution expert
- Strong problem solving skills
- Process improvement
- Private Policy
- GDPR Law
- Fault Analysis
- End-User Support
- Information security
Timeline
Platform Technical Engineer
Anywhere365, LLC
04.2022 - 07.2024
IT Project Manager
Anywhere365, LLC
04.2022 - 09.2023
Service Desk Analyst
Tucker Door & Trim
10.2021 - 03.2022
BA - Communications
University of West Georgia
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