Kilan Shepheard
White plains,MD
Summary
Seeking an environmental services/customer service position with advancement opportunities to enhance my experiences, skills and abilities by adding my assets and using them to my fullest ability. My skills include team building, customer relations, detail oriented, independently driven, motivated, dependable, fast learner, time management and ability to lift to 50 pounds.
Overview
12
12
years of professional experience
Work History
Uber Driver
12.2023 - Current
- As a Gold Member; I must maintain a 5 star percentage rating; from customers viewpoints on a monthly rating basis.
- Greeted customers and provided them with information about the rideshare service.
- Ensured customer safety by providing seat belts and adhering to traffic laws.
- Navigated routes using GPS systems for efficient delivery of passengers.
- Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
- Responded to customer inquiries in a timely manner via phone or text message.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
Valet Parking Attendant
MJ Valet
10.2018 - Current
- Company Overview: (Seasonal)
- Pays attention to detail and great customer service skills.
- Greeted customers and provided them with parking instructions.
- Assisted customers in loading and unloading luggage.
- Monitored parking lot to ensure that vehicles were parked correctly.
- Provided customers with valet tickets upon arrival and collected tickets upon departure.
- Ensured customer satisfaction by providing friendly, courteous service.
- Maintained orderliness of the parking area at all times.
- Safely drove a variety of vehicle makes and models including luxury cars, vans, SUVs.
- Organized keys for easy retrieval when customers return for their vehicles.
- Notified management of any damage or issues with customer's vehicles immediately after inspection was completed.
Inner Dump Truck Driver
Guldelsky Materials
09.2023 - 10.2023
- Drove an Inner Dump Truck for a sand and gravel products to asphalt, concrete, and construction trucking company.
- Checked brakes, oil, tires, lights and other systems on a regular basis to ensure safe operation of the vehicle.
- Unloaded materials at job sites according to instructions provided by supervisors.
- Inspected vehicles for mechanical items and safety issues before driving them.
- Maintained logs of working hours and of vehicle service or repair status, following applicable state and federal regulations.
- Delivered construction materials such as asphalt, gravel, sand or dirt to work sites as directed by supervisor.
- Attended mandatory safety meetings and reviewed all relevant safety protocols prior to operating any vehicle.
- Responded quickly to emergency situations involving accidents or breakdowns along routes.
- Loaded dump truck with materials from site stockpile, ensuring proper weight distribution and safety regulations were followed.
Custodian
CW Resources Inc.
04.2012 - 08.2023
- Company Overview: (Federal Govt Contractor)
- Gathered and emptied trash and recycling items
- Followed procedures for the use of chemical cleaners and power equipment in order to prevent damage to floors and fixtures.
- Notified management concerning the need for major repairs or additions to building operating systems.
- Lift heavy objects, up to 50 pounds.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Ensuring all equipment is properly maintained and serviced regularly according to manufacturer guidelines.
Education
High School Diploma - Preparatory classes for college
Samuel C. Mumford High School
06.2010
Skills
- Customer Engagement
- Vehicle Maintenance
- Customer Service
- Route Planning
- Punctuality
- Schedule Management
- Safe Driving
- Communication
- Time Management
- Wheelchair assistance
- Knowledge of local area
- Customer Relationships
- Excellent Communication
- Multitasking
- Ability to Lift 50 Pounds
- Safety-focused
- Dependable and reliable
- Security Monitoring
Timeline
Uber Driver
12.2023 - Current
Inner Dump Truck Driver
Guldelsky Materials
09.2023 - 10.2023
Valet Parking Attendant
MJ Valet
10.2018 - Current
Custodian
CW Resources Inc.
04.2012 - 08.2023
High School Diploma - Preparatory classes for college
Samuel C. Mumford High School
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