Kilee Art
Delaware,OH
Summary
Dynamic professional with extensive experience at Columbus Zoo and Aquarium, excelling in guest relations, management, and emergency response. Proven ability to train and mentor teams while ensuring safety and compliance. Recognized for delivering exceptional customer service and maintaining high standards in public safety, with First Aid/CPR certification enhancing response effectiveness.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Aquatics Supervisor
Columbus Zoo And Aquarium & Zoombezi Bay Waterpark
Powell, Ohio
06.2025 - Current
- Facilitated recruiting, interviewing, hiring, and training of new lifeguards.
- Trained aquatics staff on safety procedures and operational policies.
- Maintained accurate records of incidents and injuries in pool area.
- Provided performance review feedback for aquatics staff.
- Ensured maintenance of aquatic facilities and equipment to meet safety standards.
Patient Care Technician
Grant Medical Center
Columbus, OH
06.2024 - 06.2025
- Conducted EKGs, phlebotomy, and laboratory tests as directed by physicians or RNs.
- Provided direct patient care and collaborated with healthcare team members.
- Assisted patients with transfers between bed, wheelchair, and stretcher.
- Facilitated daily living activities for patients, including bathing, dressing, and grooming.
- Responded to emergencies with first aid measures promptly and effectively.
- Prepared patients for examinations and treatments while monitoring vital signs.
- Performed regular safety rounds to ensure a secure environment for patients.
- Educated patients on health topics, including nutrition and hygiene practices.
Zone Captain
Columbus Zoo And Aquarium & Zoombezi Bay Waterpark
Powell, OH
01.2024 - 06.2025
- Monitored swimmers to maintain safety in pool area and prevent accidents.
- Conducted daily inspections of pools for cleanliness and compliance with safety standards.
- Administered first aid to injured patrons until paramedics arrived.
- Responded swiftly to medical emergencies, prioritizing patron safety.
- Ensured proper maintenance of aquatic facilities and equipment for optimal operations.
- Communicated issues promptly with supervisors to facilitate timely resolutions.
- Provided emergency assistance to distressed swimmers during critical situations.
Dance Teacher's Assistant
Performing Arts Dance Center
Delaware, OH
08.2023 - 05.2025
- Accommodated students with special needs by using different teaching styles, encouraging each to learn at appropriate pace.
- Upheld studio guidelines and legal requirements for dancer and staff protection.
- Instructed groups of individual and coupled dancers in different dance styles.
- Maintained a positive and encouraging classroom environment, fostering a passion for dance and creativity among students.
- Adapted teaching style for students of different ages and experience, ranging from beginner to advanced skill levels.
Ride Operator
Columbus Zoo And Aquarium & Zoombezi Bay Waterpark
Powell, OH
09.2024 - 01.2025
- Ensured guest safety by consistently enforcing ride and park policies.
- Monitored guest behavior on attractions to maintain a secure environment.
- Assisted guests with disabilities, providing tailored support during visits.
- Performed regular tests on rides, documenting results to uphold safety standards.
- Collaborated with team members to facilitate smooth attraction operations.
- Greeted customers at entrance gates, creating a welcoming atmosphere.
- Demonstrated expertise in ride operations, focusing on proper restraint usage.
- Delivered friendly customer service to enhance guest experiences.
Lifeguard
Columbus Zoo And Aquarium & Zoombezi Bay Waterpark
Powell, OH
05.2023 - 01.2024
- Ensured swimmer safety by monitoring pool area and enforcing strict regulations.
- Conducted training drills to improve lifeguard response times.
- Reduced emergency response times through regular first-aid and CPR practice.
- Maintained constant surveillance of patrons to mitigate accidents.
- Executed emergency rescues as necessary, prioritizing swimmer safety.
- Enforced safety regulations and effectively communicated rules to patrons.
- Achieved First Aid/CPR certification to manage emergencies proficiently.
Scare Actor
Columbus Zoo And Aquarium & Zoombezi Bay Waterpark
Powell, OH
10.2023 - 11.2024
- Enhanced guest experience by embodying various scare roles and maintaining character throughout performances.
- Collaborated with fellow actors to create immersive scenes, resulting in consistently positive audience feedback.
- Utilized improvisational techniques when interacting with guests, creating a unique experience for each visitor.
- Promoted safety for both actors and guests by adhering to all guidelines and protocols during performances.
- Maintained high energy levels throughout long shifts, ensuring consistency in scare intensity from start to finish.
Guest Relations Associate
Columbus Zoo And Aquarium & Zoombezi Bay Waterpark
Powell, OH
12.2023 - 01.2024
- Anticipated guest needs and responded promptly to inquiries, ensuring high satisfaction levels.
- Established strong guest relationships through consistent delivery of exceptional service.
- Maintained cleanliness and orderliness across all property areas to enhance visitor experience.
- Created welcoming atmosphere for visitors by employing superior customer service skills.
- Guided guests with directions to local attractions and dining options.
- Resolved guest complaints professionally, contributing to positive experiences.
Education
High School Diploma -
Tolles Career & Technical Center
Plain City, OH05-2025
Skills
- Customer service excellence
- Guest relations management
- Team collaboration and building
- Positive attitude and flexibility
- Solutions-oriented problem solving
- Complaint resolution and conflict management
- Active listening and effective communication
- Patient care expertise
- Emergency response skills
- Critical thinking and public safety awareness
- Training and mentoring techniques
- First aid and CPR certification
Certification
- CNA - Certified Nurse Assistant
- Stop the Bleed
- Basic Life Support (BLS)
- First Aid/CPR
Accomplishments
- Community Champion Award
- Dublin Excellence Award
References
References available upon request.
Timeline
Aquatics Supervisor
Columbus Zoo And Aquarium & Zoombezi Bay Waterpark
06.2025 - Current
Ride Operator
Columbus Zoo And Aquarium & Zoombezi Bay Waterpark
09.2024 - 01.2025
Patient Care Technician
Grant Medical Center
06.2024 - 06.2025
Zone Captain
Columbus Zoo And Aquarium & Zoombezi Bay Waterpark
01.2024 - 06.2025
Guest Relations Associate
Columbus Zoo And Aquarium & Zoombezi Bay Waterpark
12.2023 - 01.2024
Scare Actor
Columbus Zoo And Aquarium & Zoombezi Bay Waterpark
10.2023 - 11.2024
Dance Teacher's Assistant
Performing Arts Dance Center
08.2023 - 05.2025
Lifeguard
Columbus Zoo And Aquarium & Zoombezi Bay Waterpark
05.2023 - 01.2024
High School Diploma -
Tolles Career & Technical Center
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