Hannah Phelps
San Marcos,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive, memorable experience. Trustworthy and dedicated Lifeguard Manager with 4 years of experience overseeing a team of qualified lifeguards. Accomplished expert with proven leadership skills in hiring and training talented employees, directing daily pool activities, and overseeing pool maintenance. Positive and upbeat when communicating with staff to build a confident and motivated team. Proven ability to enhance customer experiences and efficiently manage operations within aquatics and hospitality environments.
Overview
5
5
years of professional experience
Work History
Aquatics Supervisor
Ds Recreational Services
Humble, Texas
05.2024 - 09.2025
- Managed staff schedules and delegated tasks to maintain efficiency.
- Trained and mentored new staff on operational procedures and safety protocols.
- Resolved conflicts among team members to maintain a positive work environment.
- Coordinated special events and activities to engage community members.
Lifeguard Manager
Ds Recreational Services
Houston, TX
05.2020 - 09.2024
- Managed the daily operations of a lifeguard team, including scheduling shifts, assigning duties, and monitoring performance.
- Resolved member issues or complaints by listening, addressing issues directly, or assigning tasks to other staff.
Restaurant Hostess
Kingwood Country Club
Kingwood, Texas
11.2023 - 05.2024
- Assisted with menu explanations and answered customer inquiries.
- Collaborated with servers to ensure smooth dining experiences.
- Monitored dining area for cleanliness and guest comfort.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Education
High School Diploma -
Kingwood Park High School
Kingwood, TX05.2023
Skills
- Costumer Service Excellence
- Rules Enforcement
- Conflict Resolution
- Flexible Schedule
- Relationship Building
- Equipment Assistance
- Teamwork and Collaboration
- Customer Relations
- Time Management
- Team Leadership
- Problem-Solving
- Cleaning and Sanitizing
Timeline
Aquatics Supervisor
Ds Recreational Services
05.2024 - 09.2025
Restaurant Hostess
Kingwood Country Club
11.2023 - 05.2024
Lifeguard Manager
Ds Recreational Services
05.2020 - 09.2024
High School Diploma -
Kingwood Park High School