Carla Perez
La Habra,CA
Summary
Energetic, results-driven leader committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. My approach has consistently improved service quality and nurtured team growth and resilience, even in high pressure situations.
Overview
5
5
years of professional experience
Work History
Department Supervisor
Porto's Bakery And Cafe
Buena Park, California
07.2021 - Current
- Delegated work to staff, setting priorities and goals.
- Trained, managed and motivated employees to promote professional skill development.
- Efficiently managed operations, ensuring prompt and accurate service to meet costumer needs.
- Provides exemplary leadership, assisting colleagues to boost overall performance.
- Upheld high standards of food quality, presentation, and adherence to safety protocols.
- Demonstrated strong motivational and leadership abilities, guiding a team.
- Delivered constructive feedback and coaching, addressing performance concerns and promoting growth and development.
- Exceptional organizational and multitasking abilities, especially during busy periods.
- Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Trained employees on new processes or procedures as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Restaurant Hostess
Dennys Restaurant
La Habra, CA
11.2019 - 09.2020
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Completed closing duties by emptying trash, and polishing silverware.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Education
High School Diploma -
Sonora High School
La Habra, CA05-2017
Some College (No Degree) - Interior Architecture
Fullerton College
Fullerton, CASkills
- Costumer Service Excellence
- Leadership and Team Management
- Proficiency in POS systems
- Effective Negotiation
- Strong Collaboration and Teamwork
- Critical Thinking and Problem-Solving
- Highly Organized and Adaptable
- Process and procedure development
- Thrives in high pressure situations, maintaining composure and efficiency
Timeline
Department Supervisor
Porto's Bakery And Cafe
07.2021 - Current
Restaurant Hostess
Dennys Restaurant
11.2019 - 09.2020
High School Diploma -
Sonora High School
Some College (No Degree) - Interior Architecture
Fullerton College