Freda Reed
Lebanon,NJ
Summary
Dedicated professional with strong customer service skills. Experienced in multitasking and team collaboration, consistently enhancing workflow and resolving guest complaints to improve overall dining experiences.
Overview
12
12
years of professional experience
Work History
Waitress
IHOP
Totowa, NJ
04.2023 - 05.2023
- Delivered exceptional customer service in high-pressure environments.
- Managed multiple tables efficiently, ensuring prompt order taking and delivery.
- Resolved guest complaints swiftly to enhance overall dining experience.
- Collaborated with kitchen team to ensure timely food preparation and presentation.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Implemented improvements in workflow that increased service efficiency during peak hours.
Drive-Thru Cashier
McDonald's
Clinton, NJ
01.2018 - 03.2021
- Processed customer orders efficiently at drive-thru window, ensuring accuracy and speed.
- Operated point-of-sale system to handle cash transactions and maintain a balanced cash drawer.
- Followed food safety and sanitation guidelines at all times.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Collaborated with team members to streamline order fulfillment during peak hours.
Fry Cook
McDonald's
New Hope, PA
05.2011 - 10.2014
- Operated fryers and grills, ensuring food quality and safety standards.
- Prepared menu items efficiently, maintaining high levels of customer satisfaction.
- Trained new team members on cooking procedures and safety protocols.
- Monitored inventory levels, facilitating timely restocking of supplies.
- Implemented best practices for food safety and hygiene compliance.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
Education
High School Diploma -
Sandhill Alternative Highschool
Flemington, NJ06-1997
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Attention to detail
- Decision-making
- Active listening
- Time management
Timeline
Waitress
IHOP
04.2023 - 05.2023
Drive-Thru Cashier
McDonald's
01.2018 - 03.2021
Fry Cook
McDonald's
05.2011 - 10.2014
High School Diploma -
Sandhill Alternative Highschool