Kiley Armstrong
Poteau
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Fine Jewelry Sales Associate
JCPenney
10.2023 - 02.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
- Mentored new sales associates on store return policies and customer service techniques.
- Completed store opening and closing procedures as per company guidelines.
- Replenished merchandise from inventory during downtime when stock became low.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
- Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
- Informed customers of current store promotions to encourage additional sales purchases.
- Informed customers of upcoming promotions.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Displayed merchandise by arranging in appealing ways to boost sales.
Aviation Ordnanceman
US Navy
05.2018 - 02.2023
- Maintained operations for aviation ordnance shops, armories and storage facilities.
- Inspected, reviewed, maintained and repaired weapon systems.
- Delivered mentorship to personnel, aligning performance and encouraging career development.
- Received, inspected, packaged, stored, handled and processed weapon shipments.
- Inspected, assembled and tested aviation ammunition.
- Prepared, reviewed, maintained and inspected compliance with directives and reports.
- Worked closely with crew members in intense, quickly changing and dangerous environments.
- Monitored employee safety and coached workers on safety standards and procedures to prevent injuries.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Substitute Teacher, K-12
Sulphur Public Schools
09.2017 - 12.2017
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Worked with principal's office on disciplinary and safety issues.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Supervised lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Assigned, explained and graded homework.
- Developed rules and set goals to maintain order in classroom.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Education
High School Diploma -
Sulphur High School
Sulphur, OK 08.2013 - 05.2017
Business Administration
East Central University
Ada, OK 01.2018 - 05.2018
Associate of Arts - Marketing
San Juan College
Farmington, NM 05.2022 - Current
Skills
Ammunition shipping and receiving
Equipment Maintenance
Firearms handling
HAZMAT training
Ammunition stowing
Training and Development
Customer service
Timeline
Fine Jewelry Sales Associate
JCPenney
10.2023 - 02.2024
Associate of Arts - Marketing
San Juan College
05.2022 - Current
Aviation Ordnanceman
US Navy
05.2018 - 02.2023
Business Administration
East Central University
01.2018 - 05.2018
Substitute Teacher, K-12
Sulphur Public Schools
09.2017 - 12.2017
High School Diploma -
Sulphur High School
08.2013 - 05.2017
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