KILEY BOYD
Springfield,Pennsylvania
Summary
Detail-oriented and highly organized business professional with a dual Bachelor's degree in Business Management and Marketing. Bringing 9+ years of customer service experience, along with additional experience in administrative support, and leadership. Skilled in managing documentation, maintaining accurate records, coordinating information, utilizing Microsoft Excel, and handling multiple priorities in fast-paced environments. Recognized for strong problem-solving, attention to detail, and providing professional support to customers and internal teams.
Overview
2027
2027
years of professional experience
Work History
License and Title Coordinator
Enterprise Mobility
Essington, PA
2026 - Current
- Process statements of origins and coordinate vehicle registration documentation for Pennsylvania and New Jersey.
- Maintain accurate, organized documentation for vehicle title and registration files.
- Utilize Microsoft Excel to track vehicle information, including VINs, makes, models, and state registration details.
- Ensure accurate distribution of license plates and registration materials to appropriate individuals.
- Review and process documentation efficiently while ensuring accuracy and attention to detail.
- Manage multiple files and priorities, meeting deadlines while maintaining organized records.
Management Trainee Position
Enterprise Mobility
Springfield, Prospect Park, Media , PA
2023 - 2026
- Delivered exceptional customer service by addressing vehicle rental needs and recommending tailored solutions.
- Managed rental extensions and resolved customer concerns through timely follow-up communication.
- Maintained accurate customer information while managing multiple priorities in a fast-paced environment.
- Collaborated with team members to support efficient daily operations and enhance customer experiences.
- Progressed from intern in 2023 to full-time position in 2024, demonstrating growth.
Customer Service Representative
Planet Fitness
Ridley Park, Pennsylvania
2021 - 2023
- Delivered professional customer service by greeting members, answering questions, and resolving concerns to enhance member satisfaction.
- Ensured clean, organized, and safe facility while monitoring daily operations to promote a positive environment.
- Facilitated compliance with company policies and health and safety procedures to uphold operational standards.
Shift Manager and Leader
Zac's Hamburgers
Aston, Pennsylvania
2016 - 2021
- Advanced to shift manager role from cashier due to proven leadership capabilities.
- Trained employees on daily operations and customer service protocols, enhancing customer satisfaction and team performance.
- Maintained efficient operations by resolving customer and employee issues promptly.
- Assisted with scheduling and coordinated staff duties during shifts for optimal coverage.
- Managed cash and credit transactions accurately, maintaining financial integrity and accountability.
- Managed inventory levels and restocked supplies during shifts.
Education
Dual Bachelor of Science - Business Management and Marketing
Cabrini University
Radnor, PA05-2024
Skills
- Documentation management
- Microsoft Excel
- Client relations
- Task prioritization
- Team collaboration
- Operational compliance
Timeline
License and Title Coordinator
Enterprise Mobility
2026 - Current
Management Trainee Position
Enterprise Mobility
2023 - 2026
Customer Service Representative
Planet Fitness
2021 - 2023
Shift Manager and Leader
Zac's Hamburgers
2016 - 2021
Dual Bachelor of Science - Business Management and Marketing
Cabrini University