Kiley Chapman
Wilmington,DE
Summary
Dynamic Account Manager with a proven track record at Discover, excelling in client relations and driving revenue growth through tailored strategies. Adept at fostering customer satisfaction and building strong relationships, I leverage teamwork and effective communication to enhance service delivery and implement continuous improvement initiatives.
Overview
6
6
years of professional experience
Work History
Account Manager
Discover
Wilmington, DE
09.2022 - Current
- Managed client relationships, ensuring satisfaction and retention through effective communication.
- Developed tailored account strategies to meet client needs and drive revenue growth.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery.
- Implemented feedback mechanisms to gather client insights, driving continuous improvement initiatives.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Medical Assistant
Delaware Pediatrics
Wilmington, DE
06.2020 - 09.2022
- Administered patient care procedures, ensuring comfort and safety during examinations.
- Collaborated with healthcare team to coordinate patient appointments and manage scheduling efficiently.
- Conducted preliminary patient assessments, documenting vital signs and medical histories accurately.
- Assisted in maintaining cleanliness and organization of medical equipment and treatment areas.
- Educated patients on health management techniques, fostering understanding of treatment plans.
- Mentored junior staff on clinical protocols, enhancing teamwork and operational efficiency.
- Managed electronic health records system, ensuring data integrity and compliance with regulations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Education
High School Diploma -
Conrad Schools Of Science
Wilmington, DE06.2013
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Relationship building
- Customer relationships
- Goal oriented
- Issue resolution
- Team Training
- Goals and performance
- Documentation and reporting
- Account servicing
Accomplishments
- Achieved multiple awards through effectively helping with assisting card members needs.
Timeline
Account Manager
Discover
09.2022 - Current
Medical Assistant
Delaware Pediatrics
06.2020 - 09.2022
High School Diploma -
Conrad Schools Of Science