Kiley Gorman
Eau Claire,WI
Summary
Experienced and dependable worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
4
4
years of professional experience
Work History
Adult Caregiver
Clearwater Assisted Living
Eau Claire, WI
10.2023 - 01.2025
- Provided personal care and support to adults with physical disabilities in a residential setting.
- Organized activities such as arts and crafts, music therapy, exercise classes, educational programs, field trips, and leisure activities.
- Assisted clients with daily living skills including grooming, bathing, dressing, meal preparation and feeding.
- Transported clients to medical appointments or other destinations when needed.
- Maintained detailed records of client's health information including medication administration logs.
- Communicated effectively with family members regarding the care of their loved ones.
- Initiated conversations with clients to assess mental status or understanding of instructions and directions given.
- Responded promptly to all requests from clients or families seeking assistance.
- Performed light housekeeping duties such as laundry, cleaning rooms, changing bed linens.
- Maintained clean and well-organized environment for client happiness and safety.
- Supported bathing, dressing and personal care needs.
- Assisted with meal planning to meet nutritional plans.
- Built strong and trusting rapport with clients and loved ones.
Barista
Starbucks
Eau Claire, WI
02.2023 - 10.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Supported highest standards of conduct and service to support company reputation.
Elderly Caregiver
Care Partners Assisted Living
Eau Claire, WI
01.2022 - 02.2023
- Provided companionship and emotional support to elderly clients.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Communicated effectively with family members on progress of client's health condition.
- Provided emotional support during end-of-life transitions.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Maintained accurate records of services provided for each client.
- Redirected clients with memory issues, providing safety guidance protection.
Customer Service Representative
Kirby windows LLC
Chippewa Falls, Wisconsin
04.2021 - 10.2022
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Supported sales team members to drive growth and development.
Education
Community Recovery Services (CRS) Behavioral Health Training - Behavioral Health Training
University of Wisconsin - Green Bay
Green Bay, WI07-2024
High School Diploma -
Chippewa Falls High School
Chippewa Falls, WI05-2021
Some College (No Degree) - Administrative Assistant Degree
Cvtc
Eau Claire, WISkills
- Healthcare Equipment Management
- Personal Care Support
- Effective Communication
- Care Plan Development
- Creative Solution Development
- Prioritization Skills
- Scheduling Coordination
- Meticulous attention to detail
- Conflict mediation
- Customer relations
- Building rapport
- Recordkeeping strengths
- Exceptional customer service
Timeline
Adult Caregiver
Clearwater Assisted Living
10.2023 - 01.2025
Barista
Starbucks
02.2023 - 10.2023
Elderly Caregiver
Care Partners Assisted Living
01.2022 - 02.2023
Customer Service Representative
Kirby windows LLC
04.2021 - 10.2022
Community Recovery Services (CRS) Behavioral Health Training - Behavioral Health Training
University of Wisconsin - Green Bay
High School Diploma -
Chippewa Falls High School
Some College (No Degree) - Administrative Assistant Degree
Cvtc