Kiley Johnson
Dunedin,FL
Summary
Adaptable Hospitality Professional experienced in bartending, shift management, and front-of-house operations. Delivered efficient service and maintained high standards in fast-paced environments through effective inventory oversight, staff training, and problem-solving skills. Focused on enhancing customer satisfaction and operational compliance while coordinating vendor relationships and managing cash flow.
Overview
6
6
years of professional experience
Work History
Server
Eddie's Bar and Grill
Westchase, FL
08.2026 - Current
- Greeted guests promptly, presented menus, and explained daily specials
- Took accurate food and beverage orders using point-of-sale system
- Delivered meals and drinks while checking order accuracy and presentation
- Resolved guest concerns professionally to maintain positive dining experience
- Processed payments, split checks, and balanced cash transactions accurately
- Restocked service stations, silverware, and condiments to support smooth operations
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Manager on Duty
Sanctuary Wellness
Dunedin, FL
01.2026 - 08.2026
- Oversaw daily front-of-house operations, maintaining smooth guest flow and service consistency.
- Resolved client concerns promptly, supporting a positive wellness center experience.
- Enforced safety and service procedures, supporting compliance with Department of Health protocols.
- Communicated updates between teams, improving shift handoffs and operational continuity.
- Trained employees in essential job functions.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Bartender, Brewer
Swan Brewing
Lakeland, FL
04.2022 - 10.2025
- Trained new bartenders on beer lineup, POS procedures, and responsible alcohol service.
- Served high customer volumes during special events, nights, and weekends.
- Resolved guest concerns promptly, maintaining positive experiences and repeat business.
- Enforced alcohol compliance, carding procedures, and safe serving practices throughout shifts.
- Improved bar organization and workflow to support faster service and consistent product presentation.
- Monitored inventory levels, restocked supplies, and reduced service delays from product shortages.
- Operated brewhouse equipment for mash, lautering, boiling, and wort transfer with consistent process control.
- Trained production staff on brew-house procedures, sanitation practices, and equipment handling.
- Troubleshot issues within brewing equipment promptly to minimize downtime while maintaining high-quality outputs.
Bartender Shift Manager
The Yard On Mass
Lakeland, FL
01.2021 - 04.2022
- Improved shift efficiency by adjusting staffing, workflow, and bar operations during rush periods.
- Supervised bar staff during shifts, maintaining smooth service and clear task delegation.
- Trained new bartenders on drink recipes, service standards, and opening procedures.
- Managed cash handling, POS transactions, and end-of-night reconciliation with accuracy.
- Monitored inventory levels, restocked supplies, and communicated shortages to management.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Education
High School Diploma -
Lakeland Senior High School
Lakeland, FL05-2017
Skills
- Team leadership
- Customer Experience and Feedback Management
- Customer service
- Conflict resolution
- Vendor Relations and Product Sourcing
- Vendor relations
- Emotional intelligence
Timeline
Server
Eddie's Bar and Grill
08.2026 - Current
Manager on Duty
Sanctuary Wellness
01.2026 - 08.2026
Bartender, Brewer
Swan Brewing
04.2022 - 10.2025
Bartender Shift Manager
The Yard On Mass
01.2021 - 04.2022
High School Diploma -
Lakeland Senior High School