Kiley Krouse
Cosby,TN
Summary
To summarize, I'm experienced in sales and service in high-paced environments with versatile day-to-day operations, making it common to adapt to changes. Most of my work has been guest-oriented, always ensuring an enjoyable and memorable interaction. I work well in team-based environments along with solitary ones, as long as I'm being helpful in one way or another. I'm eager to learn and grow in any way possible, and I hope to help others do the same.
Overview
6
6
years of professional experience
Work History
Receptionist/Photographer
Foxfire Mountain Adventure Park
Sevierville, TN
06.2018 - 12.2021
- Greeted visitors and provided them with assistance.
- Answered incoming calls, booked tours, and answered every question with efficiency.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Assisted co-workers with tasks as needed to ensure smooth operations of the business.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
General Store Associate and Ticket Booth Associate
Skyland Ranch
Sevierville, TN
03.2023 - Current
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a timely manner.
- Managed daily transactions using point-of-sale systems.
- Conducted physical inventories of merchandise quarterly.
- Took on training new employees on procedures and policies.
- Stocked shelves and rotated merchandise as needed.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Processed payments for tickets using cash, credit cards or other forms of payment.
- Ensured that all sales transactions were completed accurately and efficiently.
- Opened and balanced drawers at the corresponding points in the day.
Education
Cosby High School
Cosby, TN05-2022
Pigeon Forge High School
Pigeon Forge, TN05-2021
Skills
- Point of sale systems
- Problem-Solving
- Phone Etiquette
- Store Opening and Closing
- Teamwork and Collaboration
- Time Management
- Transaction Processing
- Strong Organization
- Basic computer skills
- Complaint Handling
- Issue Resolution
- Detail Oriented
- Excellent Communication
- Team Leadership
Timeline
General Store Associate and Ticket Booth Associate
Skyland Ranch
03.2023 - Current
Receptionist/Photographer
Foxfire Mountain Adventure Park
06.2018 - 12.2021
Cosby High School
Pigeon Forge High School
Similar Profiles
Amelia DeWaldAmelia DeWald
Indoor Supervisor at Rush Mountain Adventure ParkIndoor Supervisor at Rush Mountain Adventure Park
Kyle WebbKyle Webb
Snowshoe Ski Technician at Mountain Adventure Center (MAC)Snowshoe Ski Technician at Mountain Adventure Center (MAC)
JT StaufferJT Stauffer
Zipline Guide at Refreshing Mountain Retreat & Adventure CenterZipline Guide at Refreshing Mountain Retreat & Adventure Center
Kayle YatesKayle Yates
Server at Jimmys Smokehouse and Pizza JointServer at Jimmys Smokehouse and Pizza Joint
Leah VandenBergLeah VandenBerg
Lead Zipline Guide and Office Staff at ClimbWorks Smoky MountainsLead Zipline Guide and Office Staff at ClimbWorks Smoky Mountains