Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kelsey Mcneil

Kelsey Mcneil

Summary

Enthusiastic restaurant professional with expertise in mixology, beer, liquor and wine along with solid background in team leadership and business decision making. 6 years in field with strong desire to drive business success. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
years of professional experience
1
Language

Work History

Lanita

Receptionist
12.2016 - Current

Job overview

  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

UPS

Seasonal Delivery Driver
11.2021 - 12.2023

Job overview

  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Everise

Customer Service Representative
08.2022 - 12.2022

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Ruby Tuesday

Bartender, Waitress
07.2019 - 03.2020

Job overview

  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Helimi

Cashier Manager
08.2018 - 03.2019

Job overview

  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Cleaned and organized store, including checkout desk and displays.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Quickly and accurately counted drawers at start and end of each shift.

Education

Purnell Swett High School
Pembroke, NC

High School Diploma

University Overview

Miller-motte Technical College Fayetteville Nc
Fayetteville, NC

No Degree from Medical

University Overview

Skills

Cash Handlingundefined

Timeline

Customer Service Representative
Everise
08.2022 - 12.2022
Seasonal Delivery Driver
UPS
11.2021 - 12.2023
Bartender, Waitress
Ruby Tuesday
07.2019 - 03.2020
Cashier Manager
Helimi
08.2018 - 03.2019
Receptionist
Lanita
12.2016 - Current
Purnell Swett High School
High School Diploma
2013.05
Miller-motte Technical College Fayetteville Nc
No Degree from Medical

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Kelsey Mcneil