Jinelle Iglesias

• Managed patient scheduling, ensuring efficient workflow and minimizing wait times.
• Coordinated communication between patients and medical staff to enhance service delivery.
• Maintained electronic health records, ensuring accuracy and compliance with regulations.
• Assisted in verifying insurance information, streamlining patient intake processes.
• Trained new reception staff on office protocols and software systems to improve team performance.
• Oversaw daily operations of reception area, fostering a welcoming environment for patients.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Managed multi-line phone system and pleasantly greeted patients.
• Maintained current and accurate medical records for patients.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Streamlined appointment scheduling for improved patient flow and reduced wait times.
• Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
• Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
• Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Organized paperwork such as charts and reports for office and patient needs.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Transcribed phone messages and relayed to appropriate personnel.
• Notified manager of incidents and potential incidents relating to patients and staff for swift action.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

• Mentored new team members on sales software system operation.
• Answered customer questions and helped find specific items.
• Checked merchandise multiple times during each shift and restocked products when stock ran low.
• Helped customers complete purchases, locate items and join reward programs.
• Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
• Taught employees fundamentals of register use, merchandise scanning and customer service.
• Mentored other store employees in customer service and assistance to help improve overall satisfaction.
• Led cashiers and associates in providing thoughtful customer service.
• Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
• Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
• Alleviated customer service needs with policy-appropriate solutions.
• Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
• Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Processed both cash and card purchases and returns.
• Received and processed customer payments.
• Maintained stock to meet expected customer demand.

• Served as role model for children by exercising appropriate decision-making and boundary-setting skills.
• Inventoried playground and activity supplies to inform recreation office of needed medical, arts and crafts and sports items.
• Administered basic first aid to treat injuries or illnesses.
• Planned and scheduled playground site field trips and special activities.
• Oversaw children on playground to monitor safety and suitability of activities.
• Developed, modified and taught program activities to accommodate various ages, abilities and interests.
• Picked up supplies from storage facilities for special events.
• Inspected equipment on playground to report any safety concerns.
• Supported individual children and young people with special needs to integrate and play.
• Implemented school policies, procedures and systems to promote safe and healthy environment in compliance with state standards.
• Supervised childcare workers and oversaw facility to meet state requirements for education and training.

• Suggested treatments and styles to suit customer appearance and fashion choices.
• Monitored current trends to understand fashions and better serve customer needs.
• Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
• Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Recorded notes for future reference about customer preferences and services delivered.
• Helped customers feel relaxed and comfortable through conversation and personal relatability.
• Processed payments, entering sales in register for prompt customer service.
• Demonstrated cosmetic application best practices to achieve desired styles.
• Met sales goals, supporting organizational health through consistent and reliable service.
• Arranged merchandise to present visually appealing displays and attract clientele.
• Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
• Promoted additional products and services to increase sales numbers and revenue with diverse selection.
• Recommended specific hair and beauty products to meet individual customer needs.
• Maintained counter and display areas for cleanliness and organization.

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• Processed accurate credit, debit, check and cash sales transactions for more than Number customer orders per day.
• Monitored customers for signs of security concerns and escalated issues to management.
• Discussed Product or Service with customers, outlined restrictions and educated on policies.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Managed efficient cash register operations.
• Prioritized helping customers over completing other routine tasks in store.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Increased business sales utilizing Product or Service knowledge.
• Stocked merchandise, clearly labeling items and arranging according to size or color.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Listened to customer needs and desires to identify and recommend optimal products.
• Answered customer questions about products and services, helped locate merchandise and promoted key items.
• Developed strong rapport with customers and created positive impression of business.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Type and Type products.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

• Helped customers complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Stocked, tagged and displayed merchandise as required.
• Tallied cash drawer at beginning and end of each work shift.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
• Created price tags and merchandise signs.
• Reviewed new promotions and monitored price changes.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Addressed customer needs and made product recommendations to increase sales.
• Worked flexible schedule and extra shifts to meet business needs.
• Processed customer refunds and exchanges according to established guidelines.
• Greeted customers entering store and responded promptly to customer needs.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Collected and authorized payments of guests.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Welcomed customers and helped determine their needs.
• Restocked and organized merchandise in front lanes.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.