Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kiley Lovejoy

Dayton,OH

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Strongly committed to maintaing high standards for all aspects of food safety, operations, and customer service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Delivery Driver

Kroger Fulfillment
Monroe, OH
08.2021 - 08.2024
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Provided excellent customer service by answering inquiries about products or services being delivered.

Food Service Supervisor

Bibibop Asian Grill
Kenwood, OH
01.2020 - 08.2020
  • Maintained inventory of supplies, equipment, and food items needed for daily operations.
  • Ordered necessary supplies from approved vendors to maintain adequate stock levels.
  • Reviewed customer feedback forms to identify areas needing improvement in quality or customer service.
  • Monitored portion sizes and plate presentation to ensure consistency across all dishes served.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.

Certified Trainer/ Service Manager

Chipotle
Liberty Township, Ohio
09.2016 - 01.2020
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Directed day to day operations, ensuring food quality and safety were the top priority.
  • Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
  • Resolved customer complaints promptly in a professional manner.

Education

Associate of Applied Science - Business Management

University of Cincinnati Blue Ash College
Cincinnati, OH
12-2020

Skills

  • DOT Compliance
  • Team Development
  • Hiring procedures
  • Waste Reduction
  • Customer Service
  • Food Preparation
  • Health Inspections
  • Inventory Management
  • Point of sale systems
  • Punctual and Reliable
  • Flexible Schedule
  • Customer Engagement

Certification

  • Smith certified for defensive driving

Timeline

Customer Service Delivery Driver

Kroger Fulfillment
08.2021 - 08.2024

Food Service Supervisor

Bibibop Asian Grill
01.2020 - 08.2020

Certified Trainer/ Service Manager

Chipotle
09.2016 - 01.2020

Associate of Applied Science - Business Management

University of Cincinnati Blue Ash College

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Kiley Lovejoy