Summary
Overview
Work History
Education
Skills
Community Service & Volunteer Work
Timeline
Generic

Kiley Pope

Saluda,VA

Summary

I am a fast learner, very good at communicating, upbeat, and motivated. Managed multiple tasks in fast-paced environments, consistently meeting customer expectations and sales quotas to support industry success. Well-trained in handling safety, and customer service. Support all team members with efficient and dedicated work.

Overview

3
3
years of professional experience

Work History

Waitress

Something Different
02.2023 - Current
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
  • Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing, and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Receptionist

Title Associates Inc.
05.2021 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phones promptly and directed incoming calls to the correct offices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Corresponded with clients through email, telephone, or postal mail.

Education

High School Diploma -

Middlesex Highschool
Saluda, VA
06.2023

Skills

  • Customer Service
  • Ability to Lift 30 Pounds
  • Food Running
  • Supply Restocking
  • Accurate Money Handling
  • Transactions and Cash Handling
  • Warm and Friendly
  • Telephone Skills
  • Microsoft Office/ PowerPoint/ Outlook
  • Organization Skills
  • Teamwork and Collaboration

Community Service & Volunteer Work

Last year I volunteered with my school at the Cryer Center and helped bag food for a few hours once a month. After I graduated I tried to keep up with it but my schedule doesn't allow me too. 

Timeline

Waitress

Something Different
02.2023 - Current

Receptionist

Title Associates Inc.
05.2021 - Current

High School Diploma -

Middlesex Highschool

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Kiley Pope