Kiley Smith
Retail Assistant Manager
Hillsville,VA
Summary
Customer service professional with extensive industry experience, known for building strong client relationships and enhancing customer satisfaction. Proven track record in delivering quality service and achieving company goals through effective communication and teamwork. Skilled in multitasking, time management, and quickly mastering new skills. Committed to continuous learning and professional development.
Overview
4
4
years of professional experience
Work History
Retail Assistant Manager
Lowell Bowman (Woodlawn Marketplace)
Woodlawn, Virginia
03.2024 - Current
- Managed daily store operations, ensuring seamless workflow and efficiency.
- Trained and supervised team members on customer service standards and product knowledge.
- Conducted inventory checks and maintained optimal stock levels across all departments.
- Implemented visual merchandising strategies to enhance product presentation.
- Resolved customer inquiries and issues to elevate satisfaction levels.
- Monitored sales performance, providing actionable feedback for team improvement.
- Coordinated staff schedules to guarantee adequate coverage during peak hours.
- Supported management in executing promotional events and marketing initiatives.
Cashier
Claytor Lake State Park
Dublin, Virginia
05.2023 - 08.2023
- Processed payments via cash, check, credit card, and gift card using point-of-sale system.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Resolved customer complaints professionally to ensure satisfaction and compliance with policy.
- Assisted customers with inquiries, delivering friendly and knowledgeable service.
- Conducted inventory checks for merchandise and reported discrepancies to management.
- Collaborated with park staff to support special events and activities as needed.
- Balanced daily transactions and maintained accurate cash drawer records.
- Educated visitors on park rules, amenities, and upcoming events during interactions.
Cashier
Riner Food Center
Riner, Virginia
08.2021 - 08.2022
- Operated cash register, processing customer transactions with efficiency and accuracy.
- Managed cash handling procedures, ensuring security and precise fund management.
- Maintained cleanliness and organization of checkout areas for optimal customer experience.
- Stocked shelves and replenished inventory to ensure product availability throughout the day.
- Monitored fuel pumps, ensuring compliance with safety regulations and assisting customers.
- Greeted customers warmly, providing assistance with inquiries and product information.
- Balanced daily cash register totals against physical counts at shift end.
- Enforced checkout etiquette among customers to minimize wait times.
Education
High School Diploma -
The Keystone School (Home School)
Riner, VA05-2023
Associate of Applied Science - Accounting
New River Community College
Dublin, VASkills
- Store operations and retail management
- Visual merchandising and merchandise display
- Customer relationship management and engagement
- Inventory control and analysis
- Sales analysis and business intelligence
- Conflict resolution and problem solving
- Effective communication and active listening
- Time management and multitasking
- Cash handling and reconciliation procedures
- Food safety oversight and compliance
- Strategic selling and merchandising operations
- Adaptability and teamwork
- Professionalism and courteous demeanor
- Attention to detail and analytical thinking
- Self-motivation and idea development
Timeline
Retail Assistant Manager
Lowell Bowman (Woodlawn Marketplace)
03.2024 - Current
Cashier
Claytor Lake State Park
05.2023 - 08.2023
Cashier
Riner Food Center
08.2021 - 08.2022
High School Diploma -
The Keystone School (Home School)
Associate of Applied Science - Accounting
New River Community College
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