Kiley Szlosek
Chicopee,MA
Summary
Dynamic and results-driven manager with extensive experience at Starbucks, excelling in customer service and conflict resolution. Proven track record in enhancing team performance and fostering loyalty through effective communication and staff management. Skilled in decision-making and documentation, consistently achieving high customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Starbucks Manager
Starbucks
05.2023 - Current
- Supervised daily operations to ensure high-quality customer service and efficient workflow.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed a team of 25 team members.
- Trained and mentored team members on product knowledge and service standards.
- Conducted employee performance evaluations to promote professional growth and accountability.
- Resolved customer inquiries through multiple channels, ensuring timely and accurate information delivery.
Manager
Pizza Corner
10.2020 - 05.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Handled over 100 transactions every night.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Education
No Degree - Business And Technology
Arizona State University
Tempe, AZ05-2028
High School Diploma -
Ludlow High School
Ludlow, MA05-2026
Skills
- Customer service
- Conflict resolution
- Team leadership
- Communication skills
- Decision-making
- Verbal and written communication
- Staff management
- Documentation and reporting
Timeline
Starbucks Manager
Starbucks
05.2023 - Current
Manager
Pizza Corner
10.2020 - 05.2023
No Degree - Business And Technology
Arizona State University
High School Diploma -
Ludlow High School
Partner of the Quarter
I was voted partner of the quarter twice by my colleagues. To achieve this I lead my team through challenges and maintained a positive atmosphere.