Kiley Timm
Essexville,United States
Summary
One of my greatest skills is being of service to others and tending to people's needs. Nothing is more rewarding to me than making a person smile and to brighten up their day. It is my ultimate goal to help people feel confident in their own skin.
Overview
5
5
years of professional experience
Work History
Server
Beaver’s Pub
08.2023 - Current
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials and took drink orders.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Checked identification for minimum age for sale of alcoholic beverages.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Texas Roadhouse
02.2023 - 05.2023
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Cashier
Jack Fruit Market
06.2022 - 12.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Co-op Front Desk
S.C Johnson
07.2019 - 10.2020
- Collected and sorted mail.
- Reviewed and recorded employee safety compliance weekly.
- Created labels for production floor using computer software.
- Sorted and made copies of company invoices.
- Filed and organized paper files.
Education
Bachelor of Science - Business Marketing
Ferris State University
Big Rapids, MIEsthetician License - Estiology
Douglas J Aveda Institute
Ann Arbor, MI05.2023
Skills
- Cash Handling
- Providing a positive attitude
- Suggestive Selling
- Service Prioritization
- POS Operation
- Warm and Friendly
- Cool Under Pressure
- Infection Control
- Spa retail sales
- Guest services expertise
- Proficient in eyebrow and lash tinting
- Chemical facial peels
Timeline
Server
Beaver’s Pub
08.2023 - Current
Server
Texas Roadhouse
02.2023 - 05.2023
Cashier
Jack Fruit Market
06.2022 - 12.2022
Co-op Front Desk
S.C Johnson
07.2019 - 10.2020
Bachelor of Science - Business Marketing
Ferris State University
Esthetician License - Estiology
Douglas J Aveda Institute
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