Kiley Young
Fairfield,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Solano-Napa Pet Emergency Clinic
04.2022 - 08.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Answered owner animal health questions and advised on best care practices.
Financial Operations Technician
United States Air Force
03.2019 - 06.2021
- Reviewed processing errors and helped track down root causes.
- Reviewed reports for anticipated numbers, identified variances and made corrections.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Handled customer inquiries and suggestions courteously and professionally.
- Handled incoming payments and outgoing disbursements.
Education
Bachelor of Science - Psychology
American Military University
Skills
- Report Creation
- Filing
- Microsoft Dynamics
- Active Listening
- Customer Service
- Professional Telephone Demeanor
- Call Volume and Quality Metrics
- Administrative Support
- Time Management
Timeline
Customer Service Representative
Solano-Napa Pet Emergency Clinic
04.2022 - 08.2022
Financial Operations Technician
United States Air Force
03.2019 - 06.2021
Bachelor of Science - Psychology
American Military University
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