Kiley Zamudio
Loveland ,CO
Summary
Dynamic Service Advisor with a proven track record at Stapp Interstate Toyota, excelling in customer service and appointment scheduling. Expertly managed service records while fostering strong client relationships. Recognized for enhancing service efficiency and supporting team success through effective multitasking and time management skills. Committed to delivering exceptional automotive solutions.
Overview
4
4
years of professional experience
Work History
Service Advisor
Stapp Interstate Toyota
Frederick, CO
05.2022 - Current
- Facilitated customer inquiries and provided tailored service recommendations.
- Mastered dealership software to streamline appointment scheduling processes.
- Facilitated processing of customer transactions and payments to enhance service efficiency.
- Streamlined organization of service records and documentation.
- Collaborated with technicians to ensure timely service delivery.
- Gained knowledge of automotive products and services offered.
- Supported team efforts in maintaining high customer satisfaction levels.
- Adapted to new procedures and tools within a fast-paced environment.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Lot Porter
Boulder Toyota
Boulder, CO
12.2021 - 04.2022
- Maintained cleanliness and organization of vehicle inventory.
- Conducted routine inspections to ensure vehicle readiness for display and customer test drives.
- Assisted customers with inquiries, providing information on available vehicles and features.
- Coordinated vehicle movement within the lot to optimize space and accessibility.
- Supported service department by delivering vehicles for maintenance and repairs efficiently.
- Collaborated with team members to enhance workflow efficiency during peak business hours.
- Trained new staff on lot procedures, safety protocols, and customer service standards.
- Increased efficiency in vehicle movement, effectively managing keys and tracking system for seamless operations.
Crew Member
Chic-Fil-A
Broomfield, CO
09.2021 - 11.2021
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Education
High School Diploma -
Broomfield High School
Broomfield, COSkills
- Customer service
- Appointment scheduling
- Time management
- Multi tasking
- Service record management
Timeline
Service Advisor
Stapp Interstate Toyota
05.2022 - Current
Lot Porter
Boulder Toyota
12.2021 - 04.2022
Crew Member
Chic-Fil-A
09.2021 - 11.2021
High School Diploma -
Broomfield High School