Kiley R Bennett, LSW

• Maintain and update multiple Excel spreadsheets daily to track Medical Mutual Medicare patient admissions, discharges, and transitions to home or to rehab facilities.
• Conduct outreach to patients and families following discharge to schedule timely in-home nursing visits, and ensure continuity of care.
• Collaborate with nurses to coordinate post-discharge care plans, connect patients with community resources, and remove barriers to engagement.
• Serve as a liaison between families, nurses, and healthcare facilities to streamline communication and improve patient outcomes.
• Created and presented data-driven reports and engagement strategies to leadership.
• Maintained a data entry error rate below 4%—the lowest in the state, demonstrating exceptional accuracy and attention to detail.
• Delivered agency-wide training and presentations on effective engagement strategies after achieving the highest patient engagement rate in the state.
• Supported administrative functions such as scheduling, documentation management, and reporting, to ensure program compliance.
• Maintained a Humana caseload.
• Completed Anthem Ground Game assessments and linked members with needed resources

• Provided Intensive Individual and Family Psychotherapy to both Children and adults in school setting, in client homes, out in the community and via telehealth using a strengths-based approach
• Assessed and diagnosed mental health disorders using DSM V; developed Individual Treatment Plans from diagnosis and completed treatment plan updates
• Implemented Cognitive Behavioral Therapeutic Interventions, anger management and identification techniques and social/emotional learning exercises.
• Attended and facilitated interdisciplinary group meetings for Clients to include Probation, CPS workers, Psychiatrists, school professionals, and other community providers related to Client
• Provided psychoeducation to families regarding their diagnosis and effective strategies for managing symptoms
• Documented and Charted services provided and client progress in client file in timely manner

• Provided Therapeutic Behavioral Services and CPST services to high school children on the Autism spectrum following Applied Behavioral Analysis principles and guidelines including collecting and recording ABC data and applying Behavior Modification Theory and positive reinforcement to services.
• Worked in conjunction with supervisor to create and implement Individual Service Plans to all students on caseload and documented progress following sessions on a daily basis.
• Monitored and reported all observed progress made on Individual Education Plan and attended IEP meetings of all clients, providing supports and contributions as needed.
• Engaged clients in educational, behavioral, and life skills activities such as appropriate conflict resolution, time management, and communication skills.
• Provided guidance and assistance to clients in a classroom setting as a registered Educational Aide through the department of education including assisting with assignments, behavior redirection to enhance functional classroom environment, and partnering with teaching staff to maximize learning.

• Investigated allegations of abuse and neglect with in person home visits in order to ensure and protect children from maltreatment as well as regularly communicate with clients to constantly reassess the overall safety and wellbeing of a child placed in or out of the home.
• Constructed a case plan in congruence with the needs of the family in order to have concrete goals to adequately measure progress within the case.
• Compiled Psycho-Social exhibits for every child in custody and presented them in juvenile court in order to provide an update for all court involved cases.
• Completed extensive documentation to include all contact with clients, both in person and over the phone.
• Mediated and communicated among all involved medical, educational, mental health, legal and law enforcement professionals.
• Assessed overall family functioning and identified needed service providers within the community in order to establish progress within the case and prevent further maltreatment by minimalizing stressors.
• Established trust with an empathetic approach with clientele to closely build rapport with involved families in order to efficiently evaluate the accuracy and reliability of the information gathered during crisis intervention.

• Responded to a variety of questions and needs from account holders both in person and on the phone.
• Worked diligently with employees and management both within the branch and with outside departments within the company to assist members of the Credit Union.
• Translated client needs into marketable product features through a sales approach.
• Various office duties, including employee and appointment scheduling, managing marketing presentation, scanning, filing, faxing, mailing and knowledge with office outlook, excel, word and PowerPoint.
• Actively used communication and problem-solving skills to build relationships with members through empathetic listening and respect.
• Made onboarding calls to all new members to ensure adequate satisfaction with both account opening and service provided while concurrently making sure all required documentation is on file.
• Processed deposits, withdrawals and other banking transactions for a high volume of customers with a high level of both accuracy and confidentiality.
• Balanced cash drawer in concurrence with Credit Union regulations and procedures.
• Represented the Credit Union in a manner that promotes positive and welcoming relations with all members, potential members and employees.
• Contributed to the fulfillment of department and company objectives and goals by providing excellent member care.

Learned about the different programs within the organization, including services for veterans and Rapid Re-Housing programs which aimed to serve the housing needs of the homeless and prevent homelessness within Licking County.

Completed Ethics Training (September 2014)