Kili Jones
San Francisco,CA
Summary
Customer Service Specialist with over 15 years of experience across various service roles, adept at leveraging technology to enhance operational efficiency and client satisfaction. Demonstrated success in increasing sales and customer engagement in the airline and property management sectors, with a strong foundation in event coordination and emergency procedures. Committed to utilizing excellent communication, collaboration, and strategic analysis skills to drive organizational goals and exceed revenue targets.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Receptionist
The Job Shop
San Francisco
12.2022 - Current
- Coordinated desk operations, scheduling, and access points for residents and visitors, ensuring smooth operation
- Delivered exponential communication and professional responses to customer inquiries across multiple channels, enhancing 100% satisfaction
- Implemented systematic package handling with BuildingLink for accurate recordkeeping, improving efficiency and overall organization
- Assisted in property viewings, enhancing prospective residents' experience and increasing interest
- Provided clerical support to residents by copying, faxing, and filing documents or receipts
Flight Attendant
Mesa Airlines
Phoenix
07.2014 - 07.2022
- Performed pre-flight safety checks to verify emergency equipment was functioning within placard and date regulations
- Elevated customer satisfaction to 99.83% through exceptional service and safety measures
- Boosted inflight meal and spirit sales by 40% with a client-focused approach
- Implemented innovative deplaning strategies, enhancing offload efficiency by 15%
- Amplified AAdvantage loyalty program enrollments, enhancing airline revenue
Assistant Manager
Jack's Restaurant
Sumner
11.2011 - 11.2013
- Boosted team efficiency by optimizing workflow and reducing service times
- Exceeded quarterly sales targets by 15% through strategic upselling
- Proactively led food safety audits, achieving 100% compliance and enhancing staff training
- Refined inventory system, reducing discrepancies by 20%
Event Coordinator
SJPZ Co.
Sumner
08.2008 - 10.2011
- Managed administrative logistics of events planning, event booking, and event promotions
- Effectively identified cost savings, by researching new vendors and products
- Conducted phone call booking requests, responded to emails, managed reservations, sales, cash register, and event locations pre/post procedures
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events
- Established billing and budget spreadsheets, Invoicing, event paperwork, and payments processed
Education
High School Diploma -
Sumner High School
SumnerPierce College
Puyallup, WASkills
- Administrative Support
- Aviation Emergency Care & Procedures
- Budget Management
- Conflict Resolution Techniques
- Cross-Functional Collaboration
- Data Entry
- Docs
- Event Coordination & Planning
- Excel
- FAA Regulations
- Financial Analysis
- Innovative Strategies
- Interpersonal Communications
- Inventory Management
- Microsoft Excel
- Microsoft Office
- Microsoft Windows
- OneNote
- Outlook
- PowerPoint
- Record keeping
- Recruiting
- SharePoint
- Teams
- Training and Mentoring
- Word
Certification
- AED, CPR, And First Aid Certified, American Red Cross
- Flight Safety and Flight Attendant Certification, Federal Aviation Administration
- FAA Certification, Federal Aviation Administration
Volunteering And Leadership
Ashley House, Caregiver | CNA Skills, Federal Way, WA
Timeline
Receptionist
The Job Shop
12.2022 - Current
Flight Attendant
Mesa Airlines
07.2014 - 07.2022
Assistant Manager
Jack's Restaurant
11.2011 - 11.2013
Event Coordinator
SJPZ Co.
08.2008 - 10.2011
High School Diploma -
Sumner High School
Pierce College