Kilikina Dela Cruz
Long Beach,CA
Summary
Detail-oriented team player with strong communication and customer service skills. Has the ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
11.2018 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Server
Poke Bar
10.2017 - 09.2018
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Seasonal Sales Associate
PacSun Clothing
11.2017 - 12.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
Seasonal Sales Associate
Finish Line
10.2017 - 11.2017
- Assisted customers with selecting footwear items and accessories based on individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Greeted customers, identified needs and provided product advice.
- Maintained organized store environment to foster pleasant shopping experiences.
Education
Bachelor of Science - Healthcare Coordination
Arizona State University
Tempe, AZ12.2023
Skills
- Conflict Resolution
- Hiring and Training
- Team Member Motivation
- Employee Performance Monitoring
- Guest Satisfaction
- Cash Handling Expertise
Certification
- Medical Terminology
- Food Handling
Timeline
Shift Supervisor
Starbucks
11.2018 - Current
Seasonal Sales Associate
PacSun Clothing
11.2017 - 12.2017
Server
Poke Bar
10.2017 - 09.2018
Seasonal Sales Associate
Finish Line
10.2017 - 11.2017
Bachelor of Science - Healthcare Coordination
Arizona State University
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