Kilinoe Bloss
Kailua-Kona,HI
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Alaka'i Nalu Coordinator
Four Seasons Hualalai
12.2017 - Current
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Developed understanding of client's business and supported procedures and adherence to service agreements.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Skilled at working independently and collaboratively in team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Transformed group sales and increased sales 1,000%
Wellness Coordinator
Four Seasons Resort Hualalai
06.2017 - 12.2017
- Maximized program enrollment through effective department meetings, lunch and learns, vaccine clinics and annual wellness fair.
- Collected and tracked information about participation and outcomes of individual programs.
- Organized schedules for comprehensive group fitness programs.
- Managed annual health fair to expose customers to health and wellness businesses.
- Helped clients set and achieve health and wellness goals.
- Maintained patient confidence and protected operations by keeping information confidential and following HIPAA guidelines.
- Completed clinic room inventories and restocked supplies.
- Managed office logistics by scheduling appointments and maintaining files
Psych CNA/Float CNA/Patient Safety Sitter
Kona Community Hospital
10.2011 - 08.2016
- Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Upheld infection control and prevention policies across different patient-facing areas.
- Supervised psych patients and worked closely with nursing staff to maintain a safe environment.
Home Heath Aide
West Hawaii Home Health
04.2008 - 03.2009
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Utilized universal precautions and infection control principles in all aspects of care.
- Supported families through difficult times by offering emotional support and education on important care tasks.
Education
Personal Trainer Certification - Health And Fitness
ACE Fitness
Online11.2015
Nurse Assistant Certification - Nursing
Red Cross
Kailua-Kona, HI04.2008
High School Diploma -
Konawaena High School
Kealakekua, HI06.2004
Skills
- Time Management
- Sales Growth
- Recordkeeping Compliance
- Customer Satisfaction
- Proposal Coordination
- Operational Efficiency
- Client Rapport-Building
- Effective Scheduling
Timeline
Alaka'i Nalu Coordinator
Four Seasons Hualalai
12.2017 - Current
Wellness Coordinator
Four Seasons Resort Hualalai
06.2017 - 12.2017
Psych CNA/Float CNA/Patient Safety Sitter
Kona Community Hospital
10.2011 - 08.2016
Home Heath Aide
West Hawaii Home Health
04.2008 - 03.2009
Personal Trainer Certification - Health And Fitness
ACE Fitness
Nurse Assistant Certification - Nursing
Red Cross
High School Diploma -
Konawaena High School
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