Attentive social service specialist with background providing professional observation, assessment and individualized services. Seasoned at teaching skills to boost quality of life and promote positive interactions.
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Berkeley Community Mental Health Clinic | 02.2019 - Current
Documentation in EMR
Scheduling appointments with Patients.
Advocate on behalf patients to landlords, housing agencies and employers.
Assist patients in completing housing applications and housing search activities directed toward their needs and interests.
Work on daily living skills and employment skills while seeking employment and while on the job.
Work on daily living skills with patients in home share as well as housing.
Head Cashier/Front End Manager
1 Year 10 Months
Lowes Home Improvement | 04.2017 - 02.2019
Open and closing of store
Support cashiers
Money management
Keep up on internet orders
Complete all alerts for internet orders
Organization of internet storage area
Working on cashier schedules
Human Service Specialist II
3 Years 9 Months
Department of Social Services, Charleston SC | 07.2013 - 04.2017
Determine possible fraud claims for SNAP and FI cases.
Set up repayment agreements with clients.
Send claims to collections in Tax Intercept.
Update case information in SCOSA system and CHIP system
Determine disqualifications of clients.
Responsible for handling incoming calls, faxes, and messages from customers.
Take incoming fraud reports that need to be investigated.
Human Service Specialist I
4 Years 7 Months
Department of Social Services | 11.2008 - 06.2013
Conduct phone and face-to-face interviews with individuals and family members to determine their eligibility for the Supplemental Nutrition Assistance Program (SNAP).
Process and complete over 350 SNAP cases monthly with zero errors; to include scanning documents into SCOSA.
Responsible for updating accurate and timely administrative data in SCOSA.
Provide information and refer individuals to public or private agencies or community services for assistance.
Responsible for handling incoming calls, faxes, and messages from customers.
Administrative Assistant
6 Months
Family Financial Literacy, Moncks Corner SC | 05.2008 - 11.2008
Responsible for all administrative actions to include filing and faxing documents; registering food stamps and Family Independence (FI) application.
Disburse certified and registered mail, maintained all files, type reports and answered phones.
Assisted the Employment Preparation Instructor with typing reports, filing, timesheets, and kept records of clients’ attendance.
Correctional Counselor III/Housing Coordinator at State of Tennessee-CorrectionsCorrectional Counselor III/Housing Coordinator at State of Tennessee-Corrections