Gwendolyn Hayes
Chattanooga,TN
Overview
13
13
years of professional experience
Work History
Correctional Counselor III/Housing Coordinator
State of Tennessee-Corrections
12.2018 - Current
- Conducted meetings and engaged stakeholders to onboard new providers while representing the organization at community meetings across Eastern Tennessee.
- Inspected and monitored properties quarterly, ensuring compliance with State of Tennessee guidelines.
- Prepared monthly reports and documented submissions from providers participating in the TDOC Resource List.
Correctional Counselor II
State of Tennessee-Corrections
02.2017 - 12.2018
- Counseled offenders through active listening and social perceptiveness to facilitate behavioral change.
- Conducted interviews and collected data to establish offender risk levels.
- Operated software applications to streamline daily operations and enhance workflow.
Independent Service Coordinator
Engstrom, Community Connection
06.2013 - 10.2016
- Scheduled and presented Circle of Support to collaboratively establish necessary services for individuals with intellectual and developmental disabilities and mental illness, enhancing their access to support.
- Coordinated client services, ensuring timely access to community resources, which improved service delivery.
- Managed communication between clients and service providers, facilitating better understanding of needs and service offerings.
- Developed service plans based on individual client needs and preferences.
Education
Bachelor of Arts - Health Care Administration
Ashford University
Iowa12-2009
Certificate - Office Administration/ Coding Specialist Concentration
Cleveland State Community College
Cleveland, TN03-2006
Associate of Applied Science - data processing/Computer programming
Electronic Computer Programming College
Chattanooga, TN06-1998
Skills
- Case management
- Compliance monitoring
- Report preparation
- Data analysis
- Software utilization
- Case management
- Active Learning and Listening
- Judgement and Decision Making
- Cordination
Hobbies and Interests
- Leisure travel
- Dining
- Gardening
- Walking my dog
- Quality time with family
Phone
423-443-1809, 423-888-5439
Timeline
Correctional Counselor III/Housing Coordinator
State of Tennessee-Corrections
12.2018 - Current
Correctional Counselor II
State of Tennessee-Corrections
02.2017 - 12.2018
Independent Service Coordinator
Engstrom, Community Connection
06.2013 - 10.2016
Bachelor of Arts - Health Care Administration
Ashford University
Certificate - Office Administration/ Coding Specialist Concentration
Cleveland State Community College
Associate of Applied Science - data processing/Computer programming
Electronic Computer Programming College