Diane Guadalupe Vega
Phoenix,AZ
Summary
Dynamic, results-driven professional with a proven track record of exceeding targets and driving success in high-pressure environments. Demonstrated ability to collaborate effectively with diverse teams while adapting to evolving needs, ensuring seamless operations. Proficient in client assessment, resource coordination, and crisis intervention, committed to delivering positive outcomes and fostering long-term success.
Overview
10
10
years of professional experience
Work History
Housing Coordinator
St.Joseph the Worker
Phoenix, AZ
05.2024 - Current
- Assisted clients experiencing homelessness or housing instability by guiding them through available programs that best met their needs based on individual circumstances.
- Facilitated client assessments to identify needs and barriers affecting housing stability.
- Coordinated housing placements for clients, ensuring timely and efficient transitions into safe living environments.
- Led operations at multiple housing sites, focusing on cleanliness, inventory management, and client safety protocols.
- Developed individualized housing plans, addressing unique client needs and enhancing service delivery effectiveness.
- Collaborated with community organizations to secure resources and support for residents facing housing instability.
- Managed the application process, thoroughly reviewing documents for accurate income verification and eligibility determination.
- Developed and executed client retention programs aimed at ensuring ongoing stable housing.
Lead Employment Specialist
St.Joseph the Worker
Phoenix, AZ
04.2022 - 05.2024
- Developed individualized employment plans for clients, aligning skills with job market needs.
- Facilitated workshops on resume writing and interview techniques to enhance candidate preparedness.
- Collaborated with local employers to identify job openings and match candidates effectively.
- Conducted assessments to evaluate client skills and employment barriers, providing tailored support.
- Mentored staff on best practices in client engagement and service delivery methods.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.
Special Ed Instructional Support Teacher
Victory Collegiate Academy
Phoenix, AZ
04.2021 - 04.2022
- Developed and implemented tailored instructional strategies to enhance student engagement.
- Analyzed student performance data to identify trends and recommend targeted interventions.
- Facilitated communication between teachers, parents, and administration to support student success.
- Fostered a supportive learning environment that encouraged open communication, active participation, and mutual respect among students.
Front of House Manager
Carolinas Mexican Food
Phoenix, AZ
07.2016 - 04.2021
- Supervised daily front of house operations, ensuring exceptional customer service and satisfaction.
- Trained and mentored staff on service standards and efficient workflow practices.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed and maintained schedules for front of house staff, enhancing team performance.
- Resolved customer complaints swiftly, improving overall dining experiences and retention rates.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Collaborated with HR to ensure compliance with company policies during onboarding.
Education
Esthetician and Makeup Artist - Esthetics
Avalon Institute
Phoenix, Arizona07.2021
High School Diploma - undefined
Glendale High School
Glendale, Arizona05.2016
Skills
- Microsoft Office Suite
- Case management
- Documentation and reporting
- Organization and multitasking
- Case documentation
- Customer relations
- Workflow optimization
- Scheduling and calendar management
- Effective multitasking
- Operations management
- Instructional leadership
- Response to intervention
- Staff training and development
- Performance management
Timeline
Housing Coordinator
St.Joseph the Worker
05.2024 - Current
Lead Employment Specialist
St.Joseph the Worker
04.2022 - 05.2024
Special Ed Instructional Support Teacher
Victory Collegiate Academy
04.2021 - 04.2022
Front of House Manager
Carolinas Mexican Food
07.2016 - 04.2021
High School Diploma - undefined
Glendale High School
Esthetician and Makeup Artist - Esthetics
Avalon Institute