Kim Anderson
Prescott Valley,AZ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Specialist
Child And Family Support Services
02.2023 - Current
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Maintained Google calendars for managers, coordinators and meeting rooms. Prepared virtual meeting links, materials and supplies for group, family and management meetings.
Administrative Assistant
Sparklight
06.2010 - 02.2023
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assisted management with special projects to complete all tasks by deadlines.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Coordinated office events, seminars and meetings for staff and clients.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Onboarded new employees with training and new hire documentation.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Performed monthly reconciliation of purchase card and keeping with in monthly spending budgets for tools, uniforms and office supplies.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Prepared insurance claim forms for workers comp, auto accidents, property damage or related documents and reviewed for completeness.
Dispatcher
Cable ONE
05.2009 - 06.2020
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 35 fleet vehicles.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Monitored vehicle locations to coordinate timely arrivals.
Customer Service Representative
Cable ONE
07.2007 - 05.2009
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and backed up other customer service managers.
Education
Associate of Business Administration - Business Administration And Management
Yavapai College
Prescott, AZ05.2026
High School Diploma -
Yavapai Accommodations High School
Prescott Valley, AZ12.2002
Skills
- Data Entry
- Verbal and Written Communication
- Administrative and Clerical Support
- Microsoft Office
- Business Administration
- Google Suite
- Attention to Detail
- Customer Service
- Problem-solving
- Organized
- Detail oriented
- Able to grasp new concepts quickly
Certification
- First Aid/CPR Certified
- State of Arizona Level One Fingerprint Clearance Card
Community Volunteering
- CrossFit Prescott Valley frequently assist with fundraisers and events for our gym and community partners.
- Team Up to Clean Up Prescott Valley yearly assisting with collecting trash and debris from our local area.
- Prescott Valley Healing Field yearly assisting with set up of the Healing Field memorial.
- Salvation Army Christmas Angle Tree yearly assisting with taking donations and educate patrons about the program.
Timeline
Administrative Specialist
Child And Family Support Services
02.2023 - Current
Administrative Assistant
Sparklight
06.2010 - 02.2023
Dispatcher
Cable ONE
05.2009 - 06.2020
Customer Service Representative
Cable ONE
07.2007 - 05.2009
Associate of Business Administration - Business Administration And Management
Yavapai College
High School Diploma -
Yavapai Accommodations High School
- First Aid/CPR Certified
- State of Arizona Level One Fingerprint Clearance Card
Similar Profiles
Amanda WalkerAmanda Walker
Direct Support Team Coordinator at Child and Family Support Services, Inc.Direct Support Team Coordinator at Child and Family Support Services, Inc.
Yessi MoralesYessi Morales
Early Childhood Care Coordinator at Child And Family Support ServicesEarly Childhood Care Coordinator at Child And Family Support Services
Thomas HursterThomas Hurster
Private Practice of Clinical Social Work at Self Employed ServicesPrivate Practice of Clinical Social Work at Self Employed Services