Kim Anderson
Prescott Valley,AZ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Specialist
Child And Family Support Services
2023.02 - Current
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Maintained Google calendars for managers, coordinators and meeting rooms. Prepared virtual meeting links, materials and supplies for group, family and management meetings.
Administrative Assistant
Sparklight
2010.06 - 2023.02
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assisted management with special projects to complete all tasks by deadlines.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Coordinated office events, seminars and meetings for staff and clients.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Onboarded new employees with training and new hire documentation.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Performed monthly reconciliation of purchase card and keeping with in monthly spending budgets for tools, uniforms and office supplies.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Prepared insurance claim forms for workers comp, auto accidents, property damage or related documents and reviewed for completeness.
Dispatcher
Cable ONE
2009.05 - 2020.06
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 35 fleet vehicles.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Monitored vehicle locations to coordinate timely arrivals.
Customer Service Representative
Cable ONE
2007.07 - 2009.05
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and backed up other customer service managers.
Education
Associate of Business Administration - Business Administration And Management
Yavapai College
Prescott, AZ05.2026
High School Diploma -
Yavapai Accommodations High School
Prescott Valley, AZ12.2002
Skills
- Data Entry
- Verbal and Written Communication
- Administrative and Clerical Support
- Microsoft Office
- Business Administration
- Google Suite
- Attention to Detail
- Customer Service
- Problem-solving
- Organized
- Detail oriented
- Able to grasp new concepts quickly
Certification
- First Aid/CPR Certified
- State of Arizona Level One Fingerprint Clearance Card
Community Volunteering
- CrossFit Prescott Valley frequently assist with fundraisers and events for our gym and community partners.
- Team Up to Clean Up Prescott Valley yearly assisting with collecting trash and debris from our local area.
- Prescott Valley Healing Field yearly assisting with set up of the Healing Field memorial.
- Salvation Army Christmas Angle Tree yearly assisting with taking donations and educate patrons about the program.
Timeline
Administrative Specialist
Child And Family Support Services
2023.02 - Current
Administrative Assistant
Sparklight
2010.06 - 2023.02
Dispatcher
Cable ONE
2009.05 - 2020.06
Customer Service Representative
Cable ONE
2007.07 - 2009.05
Associate of Business Administration - Business Administration And Management
Yavapai College
High School Diploma -
Yavapai Accommodations High School
- First Aid/CPR Certified
- State of Arizona Level One Fingerprint Clearance Card
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