Experienced case manager with a background in behavioral health, housing, and resident services. Skilled in needs assessment, service coordination, case documentation, and client advocacy, with a collaborative, person-centered approach that supports stability and independence.
Work History
Case Manager
5 Years 4 Months
Association For Individual Development | 06.2021 - Current
Conducted comprehensive needs assessments and developed individualized service plans for adults with developmental and mental health needs.
Coordinated community resources, benefits applications, and referrals to support stable housing, healthcare, and daily living needs.
Maintained accurate case notes, service documentation, and electronic records in compliance with agency and funding requirements.
Collaborated with interdisciplinary teams to review progress, adjust supports, and resolve barriers to client independence.
Behavioral Health Counselor
2 Years 4 Months
Ben Gordon | 10.2017 - 02.2020
Facilitated individual and group counseling sessions using evidence-based therapeutic interventions.
Developed personalized care plans in collaboration with interdisciplinary treatment teams.
Conducted behavioral health assessments to identify client needs and guide treatment planning.
Manager Of Resident Relations
2 Years 11 Months
Aurora Housing Authority | 11.2012 - 10.2015
Led grievance intake and case tracking, ensuring accurate documentation and timely resolution.
Mediated communication between residents, property staff, and support services to reduce escalations.
Resolved resident complaints and disputes, maintaining positive tenant relations and service consistency.