Summary
Overview
Work History
Education
Skills
Websites
Certification
Honors Awards
Notable Events
Volunteer Experience
Timeline
Generic

Kim Avilez

Staten Island,NY

Summary

Resourceful Vice President with over twenty years of results-oriented experience in business intelligence and operations management. Culturally-sensitive and ethical professional with demonstrated success in developing and implementing optimized solutions. Versatile leader recognized for driving results in collaborative, inclusive manner.

Overview

23
23
years of professional experience
1
1
Certification

Work History

VP, Community Manager

JPMorgan Chase
Staten Island, NY
04.2022 - Current
  • Develop a community outreach and engagement program that builds community relationships
  • Own execution of the events end to end from event outreach, in-branch awareness, customer and community enrollment
  • Leverage national activation plan to engage the community in a meaningful way, and complimenting the curriculum with local programing and events
  • Act as a Culture Carrier and steward of inclusion in the market by supporting employee development and Business Resource Group partnership.

CEO

Glow Event Management
Staten Island, NY
12.2015 - Current
  • Plan and execute client events
  • Prepare, monitor, and manage event budgets
  • Build robust vendor network to secure cost-effective, high quality products and services
  • Develop run of show and oversee execution of vendors and staff.

CEO

Glow Consulting Services
Staten Island, NY
01.2019 - 01.2022
  • Cultivate alliances on behalf of clients to further their program mission
  • Provide vision and oversight for fundraising events
  • Oversee fiscal and grant management for community based non-profit organizations
  • Assess internal controls and create strategic planning to improve internal processes
  • Develop and facilitate skills training to staff and community based audience.

VP, Relationship Manager

JPMorgan Chase
New York, NY
01.2013 - 09.2015
  • Served as trusted advisor to small businesses and non-profit organizations with revenues of $3MM to $40MM
  • Partnered with Senior Underwriters, and Regional Credit Executives to secure lending for high-risk industries
  • Built a network of asset-based lending options for clientele who cannot attain the firm's underwriting criteria
  • Cultivated relationships with customers by participating in meetings onsite and at client locations
  • Provided mentorship to newly hired Relationship Managers which resulted in an increase of booked credit applications for the team
  • Partnered with Regional Service Team to identify service gaps within the market and implement new strategies for improved customer service
  • Delivered and prepared verbal and written proposals for C-Level Executives.

VP, Business Banking Area Manager

JPMorgan Chase
New York, NY
12.2010 - 01.2013
  • Initiated team mentorship and networking to improve areas of performance within the team and created a unified team environment despite remote team location
  • Mentored and developed talented team including a President's Club recipients and National Achievers
  • Coordinated with the Marketing team to create events to attract and engage high level customers and prospects
  • Served as Community Liaison for establishment of new BID (Business Improvement District) in Upper Manhattan.

Field Training Officer

JPMorgan Chase
New York, NY
10.2004 - 11.2010
  • Provided instruction and guidance to newly assigned personnel in the field.
  • Conducted on-site visits with new employees to ensure compliance with company policies and procedures.
  • Identified potential problems that may arise due to lack of knowledge or experience among trainees prior to their deployment in the field environment.
  • Collaborated with other departments regarding best practices in order to maintain a high standard of excellence throughout the organization's operations.
  • Coordinated various events such as team building activities that would help improve morale within the team.

Client Experience Manager

JPMorgan Chase
New York, NY
11.2000 - 10.2004
  • Responsible for coaching and development of all Personal Bankers and Service Representatives assigned to the branch
  • Created strategies to improve client experience with all team members
  • Followed up with past customers to verify satisfaction with products, alerting of new product availability and maintaining presence to capture future business opportunities
  • Focused on business acquisitions and establishing relationships with key executives and top administrators
  • Key person in creating strategies for customer service resolution.
  • Monitored customer service performance metrics, such as response time and resolution rate, to identify areas for improvement.
  • Organized promotional events and activities aimed at increasing brand awareness among potential customers.

Education

Business Management -

Mercy Collge
01.2003

Skills

  • Staff Development
  • Business Development
  • Contract Negotiation
  • Client Relationship Building
  • Financial Management
  • Event Networking
  • Policy and Procedure Development
  • Public Speaking
  • Training and Mentoring
  • Proposals and Presentations
  • Budget Oversight
  • Team Leadership
  • Performance Monitoring
  • Coaching and Mentoring
  • Strategic Planning

Websites

Certification

  • Certified Financial Wellness Coach, 2023, SAGE Financial
  • Neighborhood Leadership Program, 2022, CORO
  • Accredited Financial Counselor, 2022, AFCPE
  • Business Banking Management Training, 2011, JPMorgan Chase
  • Training & Development Certification, 2005, JPMorgan Chase

Honors Awards

  • Women & Front Center Award, 2024, JCC Staten Island
  • Community Service Award, 2023, St George Theatre Restoration Fund Inc.
  • Ruby Award, 2023, Soroptimist International of Staten Island
  • Civic Engagement Award, 2021, Staten Island Women Who Act
  • Staten Island Women in Power, 2018, Schneps Media

Notable Events

  • 2005-21 Phenomenal Women Expo & Luncheon
  • 2018 S.O.S. "Save our Sisters"
  • 2021 Health & Beauty Inside & Out
  • 2021-24 Staten Island Juneteenth Festival
  • 2022-23 Staten Island Museum Gala

Volunteer Experience

  • Chairperson, Events & Marketing, 07/01/23, Present, New York Women in Business
  • Vice President, 01/01/23, Present, Staten Island Community Alliance
  • President, 07/01/22, Present, National Association of Women Business Owners, NYC Chapter
  • Chairperson, Alliances & Events, 07/01/21, 06/30/22, National Association of Women Business Owners, NYC Chapter
  • President, 06/01/21, 12/31/23, Minority Women in Business Association
  • Executive Board President, 05/01/18, 06/30/21, Academy of Saint Dorothy
  • Vice President, 06/01/15, 12/31/21, Phenomenal Women Association Inc.

Timeline

VP, Community Manager

JPMorgan Chase
04.2022 - Current

CEO

Glow Consulting Services
01.2019 - 01.2022

CEO

Glow Event Management
12.2015 - Current

VP, Relationship Manager

JPMorgan Chase
01.2013 - 09.2015

VP, Business Banking Area Manager

JPMorgan Chase
12.2010 - 01.2013

Field Training Officer

JPMorgan Chase
10.2004 - 11.2010

Client Experience Manager

JPMorgan Chase
11.2000 - 10.2004

Business Management -

Mercy Collge

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