Kim Beal
Hampden
Summary
Results-driven professional with extensive experience in operations management. Skilled in problem resolution and team development, leading to improved efficiency and performance metrics. Ready to leverage expertise to drive strategic initiatives and enhance organizational effectiveness.
Overview
18
18
years of professional experience
Work History
General Manager
McDonald's Restaurant
Machias, ME
09.2019 - 01.2025
- Implemented performance metrics to assess team effectiveness and identify areas for improvement.
- Fostered a collaborative work environment, promoting open communication among staff members.
- Streamlined operational processes to enhance efficiency across multiple departments.
- Led cross-functional teams in executing strategic initiatives and achieving organizational goals.
Property Manager
K&K Enterprises
Machias, ME
11.2017 - 09.2019
- Managed property maintenance schedules to ensure timely repairs and enhance tenant satisfaction.
- Oversaw lease negotiations, resulting in improved occupancy rates and tenant retention.
- Developed and implemented operational policies to streamline processes and reduce costs.
- Trained and mentored staff on best practices for property management and customer service.
Call Center Supervisor
Inquisit LLC
Machias, ME
08.2006 - 09.2017
- Supervised daily operations of call center team, ensuring adherence to quality standards and policies.
- Developed training programs for new hires, enhancing onboarding efficiency and knowledge retention.
- Implemented performance metrics to monitor team productivity, driving continuous improvement initiatives.
- Conducted regular coaching sessions, fostering skill development and boosting employee engagement.
Education
Business Management
SNHU
ManchesterHigh School Diploma -
Woodrow Wilson
Beckley, WVSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Timeline
General Manager
McDonald's Restaurant
09.2019 - 01.2025
Property Manager
K&K Enterprises
11.2017 - 09.2019
Call Center Supervisor
Inquisit LLC
08.2006 - 09.2017
Business Management
SNHU
High School Diploma -
Woodrow Wilson