Kim Belcher
Salem,AL
Summary
Proven leader with a track record of driving sales growth and profitability at VALLEY Hospitality through effective operations management and team building. Skilled in fostering client relationships and executing strategic marketing to boost brand visibility. Excel in problem resolution and efficient multitasking, ensuring high customer retention and satisfaction.
Overview
7
7
years of professional experience
Work History
General Manager-City Mills Hotel
VALLEY Hospitality
01.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Director of Events
VALLEY Hospitality
01.2021 - 05.2024
- Cultivated lasting relationships with key industry partners, expanding the company''s network of reliable service providers.
- Delivered memorable events that exceeded client expectations, leading to increased repeat business and referrals.
- Ensured compliance with all regulatory requirements pertaining to health, safety, and risk management during event execution.
- Boosted brand visibility through targeted marketing campaigns and strategic social media presence, driving increased inquiries for event services.
- Developed comprehensive event proposals tailored to specific client needs, demonstrating a deep understanding of their objectives and priorities.
Senior Relationship Banker
Synovus Bank
04.2017 - 01.2021
- Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
- Resolved complex customer issues, resulting in increased trust and loyalty among clients.
- Provided support during audits by ensuring accurate documentation was maintained for all client interactions.
- Supervised daily branch operations to ensure efficiency, compliance, and a positive customer experience.
- Managed a portfolio of high-value clients, ensuring their satisfaction and retention.
- Generated revenue growth by successfully closing deals on loans, lines of credit, mortgages, and other banking products.
Education
Bachelor Of Science - Hospitality
Troy University
Troy, AL01.2021
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Efficient multi-tasker
- Verbal and written communication
- Online Booking and Reporting- PMS StaynTouch
- Government Contracts- WAWF
- Self-motivated
- Analytical Skills
- Advanced- Excel, Word, PowerPoint, Microsoft Outlook
- Detail oriented
Timeline
General Manager-City Mills Hotel
VALLEY Hospitality
01.2024 - Current
Director of Events
VALLEY Hospitality
01.2021 - 05.2024
Senior Relationship Banker
Synovus Bank
04.2017 - 01.2021
Bachelor Of Science - Hospitality
Troy University