Kim Bowen
Las Cruces,NM
Summary
Dynamic and results-driven Sales Associate with expertise in customer service and product knowledge. Proven track record of exceeding sales targets through relationship building and upselling techniques. Strong communication skills and a commitment to maintaining store organization and cleanliness, ensuring a welcoming shopping environment for all customers.
Overview
14
14
years of professional experience
Work History
Jewelry Sales Associate
Savers Thrift Store
Las Cruces, NM
09.2019 - 04.2025
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Promoted the store''s custom design services, resulting in increased orders for bespoke jewelry pieces.
- Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
- Assisted in the training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.
- Increased repeat business by cultivating strong rapport with customers and offering tailored advice on product selection.
Deli Associate
Sprouts
Las Cruces, NM
02.2018 - 09.2019
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Sales Associate
JCPenney
Las Cruces, NM
10.2015 - 02.2018
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Sales Associate
Dillards Department Store
Las Cruces, NM
10.2014 - 03.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Retail Supervisor
Sodexo Food Service
Las Cruces, NM
09.2011 - 10.2014
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Coordinated merchandising displays, signage and sales enablement.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
- Trained and oriented associates to maximize team performance.
- Created timely and accurate inventory, cash and production reports for senior managers.
Education
Associate Degree In Business - Occupation
New Mexico State University
Las Cruces, NMGeneral -
Las Cruces High School
Las Cruces, NM05.1990
Skills
- Product knowledge expertise
- Strong communication skills
- Exceptional customer service
- Store maintenance
- Loss prevention strategies
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Cash handling
- Flexible schedule
- Inventory control and inspection
- Employee motivation
- Sales development
- Drawer preparation
- Employee training
- Sales floor organization
- Fashion awareness
- Building rapport
- Jewelry repair
- Attention to detail
- Creative thinking
- Building customer loyalty
- Friendly and helpful
- Strong work ethic
- Safe food handling practices
- Food preparation
- Equipment safety
- Quality inspection
- Quality control management
- Cross-functional teamwork
- Customer complaint handling
Timeline
Jewelry Sales Associate
Savers Thrift Store
09.2019 - 04.2025
Deli Associate
Sprouts
02.2018 - 09.2019
Sales Associate
JCPenney
10.2015 - 02.2018
Sales Associate
Dillards Department Store
10.2014 - 03.2015
Retail Supervisor
Sodexo Food Service
09.2011 - 10.2014
Associate Degree In Business - Occupation
New Mexico State University
General -
Las Cruces High School