Kimberly Brabant
Burt,MI
Summary
Detail-oriented professional with over 14 years of experience in customer account management. Expertise in data entry and process improvement, consistently driving successful outcomes in customer service and team collaboration.
Overview
28
28
years of professional experience
Work History
Customer Accounts Specialist
Orchid Orthopedics Solutions LLC
Bridgeport, MI
12.2012 - 06.2026
- Managed customer account inquiries to ensure timely resolution and satisfaction.
- Processed orders and maintained accurate records within ERP systems.
- Collaborated with cross-functional teams to enhance customer service processes.
- Trained new staff on company policies and customer account management tools.
- Evaluated customers' potential needs to make appropriate recommendations.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Collaborated with team members to improve overall customer service experience.
- Communicated with approximately 20 clients daily to understand needs and explain product value, mostly via email.
Cell Lead Shipping Department
Orchid Orthopedics Solutions LLC
Bridgeport, MI
02.1998 - 12.2012
- Oversaw daily operations to ensure adherence to quality standards and production schedules.
- Mentored 8 team members, fostering skills development and promoting a collaborative work environment.
- Implemented process improvements that enhanced workflow efficiency and reduced waste.
- Conducted regular performance evaluations to identify training needs and enhance team performance.
- Led root cause analysis for production issues, driving corrective actions for continuous improvement.
- Established a culture of accountability among staff members through routine performance evaluations and constructive feedback.
- Assigned manpower and allocated work.
Education
High School Diploma -
Hill McCloy High School
Montrose, MI06-1989
Skills
- Organizational skills
- Attention to detail
- Problem-solving abilities
- Problem-solving
- Customer service
- Organization skills
- Reliability
- Data entry skills
- Basic mathematics
- Paperwork processing
Accomplishments
- I was also involved in 3 Kaizen projects at Orchid
- Supervised team of 8 staff members
- Implemented a lot of lean initiatives as a cell lead
- Established a lot of processes as a cell lead
Timeline
Customer Accounts Specialist
Orchid Orthopedics Solutions LLC
12.2012 - 06.2026
Cell Lead Shipping Department
Orchid Orthopedics Solutions LLC
02.1998 - 12.2012
High School Diploma -
Hill McCloy High School