Dynamic Care Manager Coordinator with a proven track record at Boundary Community Hospital, excelling in care planning and service coordination. Expert in clinical documentation and fostering strong client relationships, enhancing patient engagement and outcomes. Advocated for patients' needs while ensuring compliance with regulatory standards, demonstrating both compassion and professionalism.
Overview
15
15
years of professional experience
Work History
Care Manager Coordinator
Boundary Community Hospital
05.2013 - Current
Coordinated patient care plans to ensure comprehensive service delivery and improved patient outcomes.
Facilitated interdisciplinary team meetings to enhance communication and collaboration among healthcare providers.
Managed case documentation using electronic health record (EHR) systems, ensuring compliance with regulatory standards.
Developed individualized care strategies tailored to patients' unique needs and preferences for better engagement.
Advocated for patients' rights and needs within the healthcare system, enhancing access to necessary services and resources.
Educated clients and families on community resources, treatment options and health care services to better manage conditions.
Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
Arranged transportation and documented details of discharge transition plans.
Communicated with healthcare providers to facilitate continuity of care.
Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
Travel Coordinator
Travel Line
04.2010 - 04.2012
Created customized travel packages tailored to individual client preferences and needs.
Developed strong relationships with clients, resulting in repeat business and referrals.
Assisted clients with flight changes and cancellations to minimize travel disruptions.