Kim Castillo
Manville,NJ
Summary
Detail-oriented and customer-focused professional with strong experience in sales and cash handling in high-volume environments. Skilled in accurately processing transactions, maintaining financial integrity, and resolving customer concerns efficiently. Bilingual in English and Spanish, with excellent communication and multitasking abilities to support exceptional customer service.
Overview
1
1
Certification
Work History
Front Desk Associate
Massage Envy
- Managed high-volume phone calls and scheduled client appointments.
- Resolved customer concerns efficiently while maintaining professionalism.
- Handled payments, bookings, and daily administrative tasks.
- Maintained organized workflow in a fast-paced environment.
Beauty Advisor
Ulta Beauty
- Provided customer support and assisted with product inquiries.
- Handled transactions and maintained customer satisfaction.
- Worked in a fast-paced retail setting with strong multitasking skills.
Beauty Advisor
Nordstrom
- Delivered personalized customer service and handled client concerns.
- Maintained professionalism while assisting multiple customers at once.
Education
No Degree - Cosmetologist
Rvcc Community College
Raritan, NJ01.2024
Skills
Delivered exceptional customer service by assisting clients and resolving issues efficiently
Processed cash transactions accurately, maintaining strict attention to detail and financial integrity
Handled high-volume customer interactions in fast-paced environments
Communicated clearly and professionally in person and over the phone
Provided bilingual support in English and Spanish to better serve diverse customers
Maintained accurate records and performed data entry with strong attention to detail
Balanced multiple tasks while ensuring smooth daily operations
Built strong customer relationships to promote trust, satisfaction, and loyalty
Certification
Cosmetology License (Active)
Timeline
Front Desk Associate
Massage Envy
Beauty Advisor
Ulta Beauty
Beauty Advisor
Nordstrom
No Degree - Cosmetologist
Rvcc Community College