Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kim Cheek

Willingboro,NJ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Operations Analyst

NRG
11.2018 - Current
  • Assessed operational performance to identify areas for improvement.
  • Managed operational databases to store and track data and maintain accurate information.
  • Designed plans to improve operations and suggested changes to systems for overall organization.
  • Developed written documents for training purposes.

Data Entry Specialist

NRG
11.2012 - 03.2018
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled data and reviewed information for accuracy prior to input.
  • Identified data entry errors and reported to necessary departments.
  • Sent completed entries for evaluation and final approval.
  • Followed established procedures to enter and process data correctly.

Customer Service Representative

NRG
11.2012 - 04.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.

Education

Olney High School
Philadelphia, PA
06.1985

Skills

  • Reporting Abilities
  • Process Updates
  • Microsoft Access
  • Cross-Functional Teamwork

Timeline

Operations Analyst

NRG
11.2018 - Current

Data Entry Specialist

NRG
11.2012 - 03.2018

Customer Service Representative

NRG
11.2012 - 04.2014

Olney High School

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Kim Cheek